Home United Kingdom England CAF Bank

CAF Bank

25 Kings Hill Ave, Kings Hill, West Malling ME19 4JQ, UK

+44 300 012 3456

Map

Detailed Information

Place Types Bank
Address 25 Kings Hill Ave, Kings Hill, West Malling ME19 4JQ, UK
Coordinate 51.277618,0.3950753
Website https://www.cafonline.org/caf-bank
Rating 1.9
Compound Code 79HW+22 West Malling, UK

Openning hours

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday Closed
Sunday Closed

Reviews

John Little (06/26/2020)

We've worked with CAF Bank on a number of development projects and found them to be first class. Their due diligence is naturally thorough but kept as streamlined as possible. The rates are competitive and half a percent of the arrangement fee is gifted back to a charity of your choice which is a nice touch. Please see pictures attached from the developments they've supported. Highly recommend.

Martin Pettett (11/02/2020)

They get 2 stars for how helpful and courteous they're staff on the phone are. But you have to wait a long time to even speak to any of them. The process of changing anything on your charity banking mandate/users/system etc is so hard it beggars belief. Then there's the fact that you have to use HSBC for highstreet banking stuff, which is not good. I've worked for a major UK bank. I've used 2 other major UK banks for both personal and business banking, which is why I'm in a decent position to say, 'Use another bank if you can'.

Black Beauty's Animal Sanctuary (11/16/2020)

As an unregistered (but in process of registration) and looking for the best bank to help me lift BBAS off the ground, I finally decided to apply to CAF. The initial telephone support was amazing, application received, completed and sent back. Following 2 months of further questions I finally received a 'NO' with no explanation or guidance. Being a charity for charities I really expected a yes and if something was wrong, to actually be told why as we know where to improve etc. Thanks Ian!!! So much wasted time for nothing. Just what a start-up needs. I guess high street banks here we come. However, having just read all the poor reviews, I realise I had a lucky escape. 🙈🙈 BBAS

Peter Foster (10/16/2020)

As Treasurer for a Charity / Scout Group, we have used CAF Bank for our main current accounts for the past 4+ years. Our reason for switching from the mainstream bank we were with previously, is they were unable to provide us with online banking that met our key requirement for dual authorisation. CAF's online banking ticks all the boxes for us, its made the management of our finances way more efficient and user-friendly, and CAF's customer service has always been top class. Everything that we could expect for the banking requirements of a charity like ours.

Lee Humphries (10/23/2020)

This bank used to be very good and I don't know why it went downhill so quickly. Our charity wanted an ethical bank but tuned out they are part of HSBC. When it comes to getting your money for your charity out it can be very cumbersome almost like they don't want to part with it. Each time one of our trustees who were bank signatories moved housed we informed Caf bank in writing as per their mandate and each time these details were lost. This meant our debit cards for bank signatories were sent to trustees former addresses. This is a regular occurrence and we have to keep asking to cancel debit cards on four occasions as they were sent to old addresses. Trying to get anything resolved feels like being in The Circumlocution Office in Dickens Little Dorrit. The debit cards they issue are somehow registered as credit cards and when buying things you get charged 1.8% on each transaction even though it stated debit card?!

Similar place

ATM (Cooperative Retail Services)

1 Savile Way, Grove, Wantage OX12 0PT, UK

51.6073028, -1.4302244

Unknown

HSBC Bank plc

37 High St, Stourport-on-Severn DY13 8BD, UK

52.3397083, -2.2801107

+44 345 740 4404

https://www.hsbc.co.uk/

TSB Bank

10-11 High St, Stourport-on-Severn DY13 8DA, UK