Tenpin Camberley

One of the security guards had retrieved my wallet which I had light heartedly left by the punching machine as I left I realised I didn’t have my wallet on me. 2 minutes later I went back to retrieve my wallet and the security guard working there the short one with the long trench coat had given me back the wallet and it was empty. He had taken my £60 of ten pound notes out my wallet. He has taken my driving licence and my debit cards giving me a very difficult task of having to cancel all my cards and paying Dvsa £20 to send out a new driving licence. I understand taking care of your belongings is a must and respect that but within a 5 minute time frame of a very empty arcade it’s very unlikely that any other person had taken my belongings. And the cheek to hand it back to me whilst he had my cards and money in his pockets the whole time. I have contacted the police for this incident as I am very much disappointed in the act of theft committed by one of your staff. I hope you guys take care of your things because there really is no trust in humanity any more the decent thing would be to hand back the wallet with all the belongings inside. I don’t understand why anyone would do such a thing and how a professional arcade company would hire such people who would steal money from their paying customers. I just don’t think I will be coming back here after that and I hope the police catch the man who stole my belongings I know who he is and what he looks like. If a staff in any shop is able to steal from their customers whose to say they won’t steal from you. This is not in I don’t think a man like this should be allowed to work here again. I’ve read the reviews and I’ve seen the negative ones are directed at the same security guard whole stole from me. And now going on to tier 3 he will be put on furlough most likely and I don’t think he deserves that either. Thieves.

A massive shout out for Camberley Ten pin Bowling. Turned up today for the £5 deal (game of bowling & lunch) BARGIN COVID safety guidelines and cleaning/sanitising was fantastic and staff very efficient & accommodating. Total thumbs up 👍

Nice pleace in nice town but i wasnt happy with organization thats why you one star down

Booked for 3pm bowling, arrived at 2:55 and had to que outside to get in and then que again to check in once inside. By the time we checked in it was 3:05 and we were told we would need to wait 5 minutes for the previous people to finish their game and then the area and equipment be cleaned (a little annoying but it's half term so kind of understandable and happy they were cleaning in between people) by the time the other people left and we got on the lane was about 3:20. On several occasions people who were playing table tennis had to come into where we were to get their ball back - having these table tennis tables situated so close where the balls can come into the area where other people are is not covid safe at all and needs to be reconsidered, my daughter even got hit with a ball at one point. Staff members also constantly cut through where we were, one literally walked into my daughter as she turned around from the monitor (she didn't even acknowledge what she'd done, just carried on going) this is very worrying given that we're in the middle of a pandemic and are supposed to be maintaining social distancing! Fast forward to the end of our visit and after being late to start our pre booked games, we were obviously late finishing, meaning the next people were waiting for the lane. The staff member was obviously in a rush for us to leave as he started cleaning around us, not maintaining any kind of distance, sprayed the moniotor while my daughter was still looking at it and then sprayed the table while she was standing next to it so the spray went over her too. We visited during the summer holidays and had a much better experience than this, clearly your staff are not taking covid measures as seriously anymore. I did inform a staff member before we left of how unhappy I was who said she would deal with the staff member about the cleaning but not sure if she did or not.

The place came over as covid secure but I noticed that the balls were not cleaned in-between people using them. Another problem is the amount of people around each lane my party was on lane 5 not all of us could sit causing a shortage of space in the area but lane 6 was being used at the same time.The area is no bigger than some tables you get in a pub but they are limited to 6 what is the difference. I was asked to put a mask on but there were a number of people at different times who did not.