Nationwide Building Society

Been a nationwide customer for years but not at all impressed recently with this branch. Most of the staff are lovely but there are the 'jobsworths' that seem to think because I am 'mature' I'm lacking in brain cells and they can speak to me any way they want. Much better service and staff at Stafford. Unfortunately not always convenient for me to travel to Stafford otherwise I would. Well to just add to the above. I have just been into this branch with the worry of a possible fraudulent transaction on my bank card. After waiting to go in the branch I was questioned by a member of staff at the door who told me the only thing I could do was get a mini statement but that would only show transaction up to yesterday. I would have to ring the fraud line. Which I had already tried but it kept cutting off. I then asked her if she could look at my account on screen and also stop my card to which her reply was 'No due to covid we cannot you will have to call the fraud line'. I told her the option was only lost or stolen which my card wasn't, she then said that is the option you need. Clearly my mature brain thinks it's not obvious. Basically so unhelpful. Surely when a customer is clearly stressed like this then she should at least have asked a colleague to check on the screen. I have since called the lost and stolen line, they transferred me and the lady I spoke to was lovely. So helpful and sorted everything. But as for the branch ...... I believe the fraud department are contacting the branch regarding this matter.

Difficult to speak to anyone. Held on telephone yesterday for 45 minutes then closed down at 4, left me frustrated. Better service and very helpful today

Always good service.

Been with Nationwide for many years, no rates for next month yet!? Found service straight away, a lot better than other banks, no names here.

Been a good customer for years, and after the recently bad service I've encountered I'll be leaving asap.