Map
Detailed Information
- Place Types Bank
- Address 5/7 Queen Street, South Glamorgan, Cardiff CF10 2AF, UK
- Coordinate 51.481766,-3.1785816
- Website https://www.santander.co.uk/
- Rating 3.3
- Compound Code FRJC+PH Cardiff, UK
Openning hours
- Monday 9:30 AM – 4:30 PM
- Tuesday 9:30 AM – 4:30 PM
- Wednesday 9:30 AM – 4:30 PM
- Thursday 9:30 AM – 4:30 PM
- Friday 9:30 AM – 4:30 PM
- Saturday 9:30 AM – 4:00 PM
- Sunday Closed
Photos
Reviews
Appalling customer service. The staff are rude and unhelpful. A few of the front desk staff even give mortgage advice which is incorrect when trying to arrange appointments with advisor. Their once appealing packages have been reduced to nothing. They pus you to use money counting machines which eats your money. Have to wait 3 days to hopefully get it returned. They took a cheque and refuse to cash them, no staff members could give a reason why. Took them 4 weeks to return it. RUBBISH!!
Perfectly matches my needs for everyday banking. Staff are helpful and friendly, getting everything done quick. I recently had a big cash operation coming through and they handled it very professionally. I have to agree with the comment about it been a bit understaffed at times, I hope they will adjust for that soon
Higher up staff don't seem to know what they're doing. Woman who booked my appointment for me was very nice and helpful. Not enough staff working for such a busy branch. Man who I saw to set up my account was very young and didn't seem to know how banking worked, left the room multiple times to ask his manager if or how he could do certain things. Looks very nice inside though and there's seating areas to wait.
I really like these guys - 123 Business banking is wicked!
Very bad customer service and the staff are not helpful at all they are also rude
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