Map
Detailed Information
- Place Types Bank
- Address 133 High St, Barkingside, Ilford IG6 2AJ, UK
- Coordinate 51.5921152,0.0835081
- Website http://www.natwest.com/
- Rating 2
- Compound Code H3RM+RC Ilford, UK
Openning hours
- Monday 9:30 AM – 4:30 PM
- Tuesday 9:30 AM – 4:30 PM
- Wednesday 10:00 AM – 4:30 PM
- Thursday 9:30 AM – 4:30 PM
- Friday 9:30 AM – 4:30 PM
- Saturday 9:30 AM – 1:00 PM
- Sunday Closed
Reviews
New team has lost it!
Left my cash bag in the safe with a transaction receipt using quick business deposit facility for business’ they never bothered processing it its over a week now and still counting (6/1/21). Made a complaint 2 days ago to the complaints team nothing from their end either. It was never like this with Natwest.
No facilities for the disabled and elderly. No seating and long queues. Could have more customers socially distancing inside. Portions between cash machines need shelves. No where to put cards,bags etc except on the floor. Which in my case I got dizzy keep bending down. All in all not a good experience visiting the bank where I have been a customer for over 50 years. Cant blame everything on co-vid. They just dont seem to care to make things easier
Bad customer service & extremely rude when you give them feedback. Everytime I go there I get scared.
One of the most pathetic banks in the area. They are not hiring staff for behind the counter and every time i come here I have to wait for atleast 45 mins for my turn to come. Also the staff is very unprofessional. The guy responsible for managing the que outside had a very bad body language he was literally chewing a gum while asking customer what they were there for. Definitely changing my bank.
Waited for almost 2 hours in the queue, understandable as due to COVID-19.
However staff was extremely rude, and don't seem to know their own bank.
My mother couldn't withdraw the amount she needed because they said that she has the wrong card, despite me and her is on a joint business account. When asked how much can we withdraw at the machines the woman behind the counter said 250,, so she went to the machine as she naturally have the pin and didn't want to completely wasted the visit. Turns out the limit is 500, so clearly the staff arn't trained at all.
After this experience, I'm leaving Natwest, and going with Monzo, a bank who truly cares about their clients. Yes I know money withdraw might be an issue, but I'll just open a Barclays who has a limit of 2000 at the machine.
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