Metro Bank

Generally speaking we were happy with the service we have received in the last couple of years since opening the account. The problem we are facing is with the inability to do online banking while we are abroad. We are both retired and travel a lot. We were recently informed that in order to do any online banking, we had to have a UK telephone number where they could verify my identity by sending a text message. We will be traveling to India fairly soon and will no longer be able to use the UK number. Being unable to convince the bank employee that their insistence on sending a text message to verify my identity is not practical, I asked to speak to his supervisor. The supervisor was adamant that it was the bank’s policy and could not be changed. I explained to him that I also have bank accounts in the US and when appropriate, the US bank is able to verify my identity in other ways including sending me an email with an identification code. The supervisor again insisted that it was the bank policy to require me to have UK telephone number where they could text me. This means that I will be unable to log into my account when I am unable to receive a text message even though I am able to satisfy all other requirements to access my bank account. I am going to be forced to look for another bank in the UK that allows me to access my bank account with different procedures for verifying my identity whilst I am abroad.

Well what can I say brill bank staff very helpfull opened currant account in under 15mins got Mastercard in store there and then no waiting 3days like the other banks,only gripe can not use post office 4 paying in or taking out like other banks,even Starling bank you can pay/take out at post office get it sorted lol but other wise great bank have been to most of the stores including Birmingham Derek 👍😎🚘

Very good and very well respected

Mostly friendly people but very slow. Even at the busiest time only 2 person serving. During lock down only 2 person let into the large building, what was the point to mark the distancing in store than? Luckily at least I managed to convince tham when it wasraining to let me in.

Very rude staff, while they make customers waiting they joke with each other.