HSBC

Generally poor experience in the branch. I can't see the use of the branch from basic paying and withdrawing cash. I was able to resolve issue on the phone, the phone service was really good surprisingly. Brilliant staff in India thousands of miles away captured the moment. The branch staff are far too suspicious of their own customers to do anything more than transactional banking. If you are disabled then you will struggle a lot with this branch for service. Branch missed out on much needed tax efficient ISA account with new savings.

A new branch manager, a woman called Suzanne was not helpful and knowledgable at all. Her line of communication with HSBC customers is absolutely horrible. You can tell she does not like the job and she does not care about the customers. She had no idea how the computer system works in order to set up my online banking in timely manner. She kept asking questions on what to do from one of the employee (Katie) who was really helpful and friendly. I am a British Citizen who work for the British government overseas residing in Canada for the last couple of years. I came to England to visit my co workers and friends. My bank card was blocked and I had to visit the bank and apply a new card as well as paying the surcharges. I explained to her that I will be leaving England before sending me the new card. First of all she was trying to persuade me to close my account since I'm not residing in England anymore which was shocking !!! Secondly, she said they couldn't send my new card to my address in Canada. They can only send my PIN number to Canada which does not make sense at all. She asked me to write the statement and nominate a friend to come to the branch to collect my new bank card. I made that statement in front of her and she confirmed the letter. She called my friend a week after my departure saying that my card is ready to collect but in both occasions, when my friend went to the branch she refused to release my card saying that my statement isn't good enough.(She told me how to write it and confirmed it while I was there) She wasted our time especially my friend who had to take time off work to come to the branch to collect my card. I am very surprised that she got that position with that kind of work ethic. I am also going to write the complaint letter to the head office too.

Everything goes smoothly whenever I go in there. Staff are friendly!

All the stars I am giving is for the bank staff Syed Hyder Hussain. He is very nice worker. He welcomed us very friendly and helped us very patiently. We are so grateful of him. He is one of the best banker we've ever had. However the branch itself and other workers are very disappointing.

Great customer support