Barclays Bank

EDIT: I have since heard back regarding my complaint; they will be handing the matter over to the employee's manager at the branch as well as to the manager of the member of staff I spoke to on the phone who advised me to go into branch. The lady who dealt with my complaint was thorough and understanding, and managed to sort out changing my bank account over as well. I went into branch before checking the reviews - no wonder it has so little stars! Due to Covid-19, I had attempted to sort my problem out online but was advised to ring. I phoned, and was advised to go in branch to sort it out. (I simply need my main account to be changed from Higher Education to a standard current account - a letter should have been sent, but in the four years since I graduated, I've had nothing!) I went in branch and was asked to wait outside by security - no problem. After about 5 minutes the man standing around in the front of the store finally deemed to talk to me - but only after security pointed my presence out to him. He then told me I should do it online via video call - I told him I had tried to but was told to phone up, and then told to go in branch. He said it was a 45 minute wait and when I asked if I could grab some shopping quickly (took me 5 minutes in walking and buying), I was told no, I had to wait as they would never keep track - not even if I gave them my name! I was then told I could be seen at 3, so I asked for my name to be put down, only then to be told that there were other appointments then already as appointments start at 2. He then changed this to be "seen BY 3", as the first appointment was at 2:55pm. I then asked could I book in at 2pm then - I was told no, as the first appointments were at 2:55pm and it was no possible. I asked if I could be booked in tomorrow and told no - they are booked up until October. I will be following this review up with a complaint against this member of staff as every time I challenged his change in statements/words, I was treated as though I was the one making things up and that he hadn't (inadvertently or deliberately) lied to me. Extremely disappointed and disgusted by his attitude and would not be spoken to by him again. Some customer service training would not go a miss!

Incompetent and rude and causing financial loss as a result. Bank elsewhere.

Awful place. My elderly mother went there around 5 times only to be turned away by the same miserable old cow of a woman at the door. You are supposed to be helping the vulnerable during this time. Shame on you. She ended up going to the woolwich branch in the end just for a simple transaction at the counter that the old cow in bexleyheath wouldn’t let her in for.

Staff always polite and helpful

I expected it to be horrid from the reviews but actually the staff helped me quickly and treated me fairly. They knew how to get me annual statements (which they didn't have a clue how to in the Erith branch) and I walked away with them in hand which was super useful. I actually recommend it.