Barclays Bank

Absolutely shocking slow service. They don't even try or care work faster...No customer I feel sorry for all elderly that have to wait outside.

Barclays Bank is one of the traditional banks in the UK hence the reason I keep my account there. Unfortunately everything is done online these days so this is the way. Overall, my experience with Barclays has been ok.

Very slow service, not a well run bank. Waited one hour with only 6 people ahead of me. Poor service.

Excellent costumer service

Just had the worst banking experience of my life with your bank and as a result will be closing all Barclays related products I have. I lost my wallet 2 weeks ago on the 17th. Called on the 18th to have my debit card cancelled and have another debit card mailed out. 5 calls and 2 weeks later (and a branch visit to boot) I still do not have a card. 1st call your staff didn’t do their job because on the 2nd call I was told the card had not been requested in the system to be mailed, only cancelled. 3rd call (a week after the 2nd call) I received a text saying if the card hadn’t come in the mail by now to contact you. So I called however the staff member told me to ‘’go home and check in the mail this evening see if it’s there and if not call back’’. Looking back I shouldn’t have accepted this answer. I now see the staff member was just fobbing me off, trying to get out of doing work at 5.30pm. 4th call, to Barclaycard, I explain the situation to the staff, and the poor experience. My Barclaycard credit card is currently maxed out and receiving fee’s, as my debit card has not arrived. Only one fee was waved but not any of the others. So basically I am being charged for your incompetence. How rubbish. Every time I spoke to someone on the phone I was passed to another department and back again, each transfer waiting ridiculous amounts of time. One staff member even cut me off mid-sentence transferring me to another department. Another staff asked ‘’What can I help you with’’ and I said I lost my card and having huge troubles getting a replacement mailed, to which he responded ‘’Ok sir for security reasons I will ask you some question… Could you please provide me your 16 digit card number’’. What a circus. 5th, call and two weeks in I explained the situation again. I said you guys clearly can’t get your system to mail me a card so let’s find an alternative solution. The staff said just pop down to Bromley branch where they will be able to print you out a debit card on the spot. Next day.. at the branch.. in my lunch hour.. I wait 40 mins to be served… only to be advised that there at the branch you only print cards out in emergency situations. Her solution was that I call the contact centre back up, a 6th time, to reorder a new one. I explained the ridiculous customer experience I have had so far and that I wouldn’t take this as a solution. She then told me the card machine was not working… the 20 people waiting in line behind me were as shocked at the blatant lie as I was. I walked out of the branch and began the process of moving my funds to Monzo. Actually I am not surprised at all by this. It’s no wonder why big banks like Barclays are losing 100’s of millions to virtual fin tech companies like Monzo every year. You are falling behind in the crypto currency space. FB or Amazon about to launch and will take your top spot as Finance market leaders. You’ve moved customer services offshore to reduce cost and so your customer delight/experience has plummeted, you’ve fallen far behind in tech solutions, you have outdated internal systems, you have no online ID approval solutions for customers, no user friendly online documentation portals and from what I hear …you treat your staff worse than slaves. It’s so clear for everyone to see how much your company is imploding. My prediction, Barclays will join the long and growing list of banks that have been acquired or bankrupted. Peace. I’m out. Sincerely, One single customer who shares the exact same view as countless other customers.