Nationwide Building Society

Stop wasting money on awful adverts about how much you care and spend it on opening your branches at decent hours. 9-3 is absolutely no use to anybody who works during the day.

I am not happy with there service as west Croydon branch as today I went there for certification n statement and they are even not listen to us n directly a girl was there Nd she is we are not going and also she was trying to tell other boy to say no to us....and they we went for wallington branch and we said that we want these certificate and a man was very helpful n he provide us documents...

Service limited. It is absurd for them to have only one cashier working behind counter on a weekday lunchtime with 2 others on lunch break at same time. Given reduced hours, surely they could stagger breaks so that only one cashier at a time was on lunch break. One hour wait to get to front of queue, to watch cashier counting same pile of notes by hand, being given to previous customer, 3 times in addition to automatic counting by machine.

Sheeba is a real credit to Nationwide Croydon. She is a financial advisor/Mortgage advisor who is knowledgeable and experienced. She is also an extremely lovely lady who goes that extra step to provide you with real customer service. Thank you Sheeba.

Used this branch while in the area for a few hours. Although I understand the "humanity, openness and connectivity" concepts introduced by Dalziel and Pow agency to Nationwide branch interiors, I don't like the introduction of Radio Nationwide. It's a bank, not a high street fashion store. Can we have no break from media and noise in our day? I see Yorkshire Building Society are introducing a weekly quiet hour - now this IS customer focused, empathetic and thoughtful. I love music, but when I walk into a bank I like to feel that I'm in a highly professional and formal-but-friendly environment; similar to a flight or hotel check-in. Personally, I think that a radio station cheapens the whole brand. It works for certain retail stores like Superdrug, Asda and H&M, but feels incongruous within a bank. Anyway, the feedback that I wanted to give was actually about hygiene. The staff here need to be mindful of hygiene. Today the bank teller wiped her nose with her fingers twice, then picked up my bank card. No sign of using hand gel afterwards either. It's the vulnerable/elderly and those with compromised immune systems, that I am most concerned about. What if...that member of staff, unknowingly carries the flu virus and passes it on to customers. This could potentially result in a week off work for a healthy person, but for others it can mean many weeks, it could exacerbate any chronic health conditions they have, meaning recovery is complex and takes months. For the elderly, it can be very serious. Also there are financial implications involved in the above scenarios.