Santander

Staff were so friendly from the moment I walked through the door, great service

Excellent service overall but a longer wait at the desk especially when thereare are more than 2 to be seen on 1-2-1 basis which is no one's fault

I’m a pregnant woman. I went to Greenford branches ( ub6 9pt) around 13:00pm with my husband today. We were waiting for a call outside. One of the staff names is Ramanan Dhanushkody ( very rude big man) called us and tell us only one person allowed to go in with him. I have mentioned this is my husband account but he doesn’t speak English well. The man asked me “do you know his details?” I said “yes” I also asked him do you need my husband ID? He said “no” then he brings me in front of machines and ask me entry the pin. I did. After that, he did some action on the machine without asking for permission and explanation. I asked him “ what are you doing? I want to change to new pin” he said “ not now, you can change new pin now come after 24hours” I asked why? He said “I just unlocked your card,” I said “ why you unlocked the card and without asking? Actually the card wasn’t locked”.because of I questioned on the actions He started to lose his temper and very rude rising his voice shouted at me saying “you are not the cardholder get out!” I say “ this is my husband's card we were waiting outside and you allow me to get in.” He waving his arms and hurling abuse at me and said something to his colleague, keep very rude asking me to get out. I called his manager(Shital Patel) to make complaints. He rude again very lauded told her he doesn’t know who am I. He only spoke with my husband the cardholder who is waiting outside. Look he lied to her. Actually, the machine allows me to change to a new pin. The manager did it for me after I made a complaint. no need waiting 24hours I couldn’t believe such this kind untrained unprofessional dishonest staff working at the bank! Doesn’t give customers a chance to speak. Giving wrong information, not really helpful, Playing customer account without asking permission and explanation making his own decisions Not respect customer at all!

Staff are friendly and helpful but can get very busy so prepared to queue on average for 10 minutes or more at peak times. There's 2 cash dispensing machines outside the branch which are free to use as well.

Rubbish service,Receptionist has a bad attitude