Santander

Down’t come this branch is your time westing 2 hours waiting I thing they down’t know nothing about Costomer service even come

Does anyone know if the bank is open longer than 14:00

My husband moved to the United States 16 years ago, forgetting he had a few £ left in his bank. Several months ago his Mum notified him of a letter stating his dormant account would be closed due to inactivity and what he needed to do to close his account. We purchased a calling card and he called to see what was needed. He immediately sent a letter requesting his account be closed sending a couple of U.S. forms of ID. He received a letter back telling him his identification was inadequate. He then called and spoke with another customer service representative who informed him of what acceptable identification would be. We immediately gathered the acceptable forms of identification according to a Santander employee, sent to his Mother in London who then sent it to you via registered mail. We received confirmation of receipt on September 3rd and have yet to hear from anyone. Today we purchased another calling card only to call and find out that a letter has been sent out informing him that his sent identification is inadequate. Just for perspective to anyone taking the time to read this, his account has £50 in it, we are currently down £25 in costs trying to close this account. So he has sent a letter from our bank in the U.S. with our account number, years we have been customers at the bank on bank letterhead with direct contact information should they have questions, a state issued drivers license, permanent U.S. resident card and a copy of his passport seemingly now all unacceptable...for £50. We called today and the woman on the phone had no idea what was acceptable after he told her the entire story, she read the notes and had NO idea how to further advise us. She took our number so someone can call him back, we are still waiting.... Shame on you Santander for continuously passing the “problem” to someone else, apparently there is no pride in service here.

The guy at the front desk the young black guy he cannot be trusted, I and another person went into the bank several times we had a confidential concern conversation with the guy at the help desk at the front of the bank when the person I was talking about to him went into the bank he told the guy everything what was said about him causing stress and a big family argument that was so unprofessional of him he is breaching his contract this will be reported, We don't know the guy at the front desk at all how dear he do such thing this will not go unpass this is a big reporting I and my family are doing at the moment The manager is a very friendly nice person he gives excellent service to customers

with Santander, anything you ask them to do that will help you, the answer is NO