Lloyds Bank

Mrs. Sevda, definitely the best in her business, I am very happy that I chose this bank. She's very friendly excellent.

I just was inside for opening an account for proof of I’d and adress and the man who is welcoming the guests inside he start to argue with me and tell me to get out , this is how you teach the employees to talk with a pregnant women , I’m will go further with this complaint!!

They have no customer service skills, they're racist, they have attitude problems, their product and service knowledge is poor, they also gang up on their customers, if you're vulnerable or have a disability I'd advise you to avoid this branch like a plague! Absolutely disgusting!

Don’t even know exactly where to start from. Basically the branch is a small place so somehow I understand why is so busy and why there’s never enough staff to manage everything on time. Over two years I am living in this area so I go in here all the time when I have to go for a branch. The main problem that they have is the costumer service (if we can speak about this, basically they do not have such a thing) because I think they are completely bored of life so that’s why they treat us in this way. They are rude, sometimes too lazy even to give you an answer, some of them acting like they need to throw up when they see you, not helpful etc. But like this is not enough don’t forget about closing time! I almost lost my lungs in a day to be there in time and what you think? They decided to close the place at 4:40 pm instead of 5:00 yeah and I was in front of the door like a dog in the rain asking them for a few mins because I had an emergency. As you can imagine nothing changed. I had to come back in the next day. Another day I asked them to change my coins in notes and they refused on the begging and because they had no answer to explain me why they had to accept me. But of course they give me a punishment 😂 they ask me to separate all the coins and to place them in a bag. Took me 40 mins to do it and after so just check the weight in 5 seconds. There are too many issues like this and I don’t have enough space to explain all the situations I had with them. I decided to give them 2 stars in the end because of one person who is working there.. a security man very polite and friendly who always treated me with respect and he asked me if I need help.

The only branch around that’s open, yet refusing to change a CHF 50 note. Asking myself for what essential business you’re open.