Close Brothers Group plc

These guys have no idea what they are doing. Lady called Michelle does not deal with cases professionally and efficiently. Unfortunately having to go through the financial ombudsman due to lack of knowledge from this company.

Pirates, they charge over inflated payments for poor vehicles.once they have you signed up these guys randomly move d/d dates of their own accord without notifying you and then when they catch you out on a missed payment they send out THREATENING letters demanding £40 for a missed payment, even if you phone them he next day amending the missed payment. Customer advisors are then told to make you wait on the phone for at least 15mins to gain revenue from their premium rate number which will cost you in excess of 6-12 pound just to call them. This whole group is fraudulent and I will not be paying your charges and have a case file open with the fca ready to take this further. I will be claiming monies back for phone calls extortionate charges and time spent sorting your mistakes out.

difficult and rude. staff take their sweet time in responding to you as the customer and then make you feel bad. steer clear people, go elsewhere. these people aren't worth it.

Dear consumers/Closebrothers. The reason for my 1 star rating is based on the way I've been penalised for something where I wasn't at all at fault, yet I've encountered additional interest due to other individuals errors. My car finance was for the most part settled after my car insurance wrote off my vehicle for £14.5k and sent the money to Closebrothers, only the money wasn't credited to my account. After noticing the loan figure wasn't adjusted on my monthly credit report, I identified this with Closebrothers yet after doing so they still didn't credit the funds for over two weeks. Despite proving my case through the Financial Ombudsman whom clearly stated that fault lay between Closebrothers and my car insurer's where an account reference wasn't quoted, Closebrothers are now attempting an appeal against the ombudsman service whilst I forked out for nearly two months worth of additional interest on £14.5k (plus not being corrected sooner so interest on interest has occurred). Despite gaining the evidence required from my car insurance on what they submitted, Closebrothers refused to reveal what instructions they relayed to my insurers despite this dispute is now ongoing for over 6 months. The ombudsman service has been helpful and fair in their decision, I don't see how this is justified and I demand compensation for the full interest I occured from the time the money was available alongside the inconvenience this has caused. I'm not someone who rolls over, I'll go on and on and on.

Avoid at all cost they are basically a legalised scam! so dismissive, they realised privet company information over the phone to someone who doesn't even work here, hen when i informed them of their shockingly bad security just refused to talk or help in anyway to resolved the issue. avoid at all cost they are basically a legalised scam!