Nationwide Building Society

Isaac was competent, helpful and patient. He got the necessary tasks done efficiently and with a friendly manner, putting you at your ease. The other staff were courteous. Commendable service all round.

Very Helpful staff and Excellent service 👏

the woman who was providing me with the service today is jot acceptable at all! I joined you some time ago (was with ome of the competitors) and was promissed excellent service. ghe employee who was there today, didn't provide me with any help, didn't show any interest at all and was rude! Find new stuff, I am sure there are way more qualified people. I am thinking about leaving you...

The level of rudeness was insane. I've never had this happen before, they were so confident to be rude and aggressive to me because they thought nothing would happen. As soon as I walked up to the till he said '''no, bye, bye' I hadn't even talked to him yet, I don't know him. I've only been there before because I've lost my card. He kept saying it every time I tried to talk. His colleague agreed I should be given MY money, as I have my passport, but he thought he was the authority, so he kept talking over me. saying " bye, no, bye" His other colleague refused to give me the nationwide complaint number, "watch how you speak to your elders" like I know these people. Refused to answer my questions just repeatedly said rude things to me. He had to physically hold back the other one from me, he was saying" You better be careful, you better watch your self or something might happen" physically hold him back. From me, saying this stuff, TO ME, a customer. I never threatened them, That's not a normal or tolerable response even if I said anything. They should be fired. I see so many people complain and storm out because of their behaviour. I've seen the manager, and I was told she wasn't there at the time. I could tell because she wouldn't seem the type to accept it while it was happening. Their names were Mohammed, Daniel and Banimi. I went to the Highbury branch, and he explained the situation about my card, I wasn't told ANYTHING by them at upper street whatsoever. Yet I was still allowed to withdraw from my account, because it's COMPANY POLICY. If I see them working there again, I wil be very unhappy.

Went in to get help with my account. Lisa was propa helpful. She got all my online account and app set up for me. Iv only just started using my account here. Very impressed so far thank you