Home United Kingdom England Gatehouse Bank plc

Gatehouse Bank plc

Head Office: The Helicon, 1 South Pl, Finsbury, London EC2M 2RB, UK

+44 20 7070 6000

Map

Detailed Information

Place Types Bank
Address Head Office: The Helicon, 1 South Pl, Finsbury, London EC2M 2RB, UK
Coordinate 51.5193191,-0.0872596
Website http://www.gatehousebank.com/
Rating 2.9
Compound Code GW97+P3 London, UK

Openning hours

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday Closed
Sunday Closed

Photos

Reviews

Y A (11/09/2020)

Professional & Reliable! If you are looking for a reliable bank for a Shariah Compliant Mortgage then look no further! My family and I were taking the step of buying our first property and I can truly say we received impeccable service from Paul Jones at Gatehouse Bank. Naturally, we were anxious with all the paperwork involved. Paul Jones not only worked with us diligently throughout the whole process he also made a potentially stressful time into a calming experience whilst maintaining his professionalism. Many a time where deadlines are involved communication is key, knowing which stage you are at, and how far you are from completion, Paul Jones was calm, composed and patient at every juncture despite me calling a number of times in one day, he never once showed any frustration. Rather he would calm us, chase up the application status and give constant updates as we progressed through the different stages. Although it does take time to get from Application to Completion, if you have everything in place you will get there. In summary, I would highly recommend the team at Gatehouse Bank for their level of experience, service and keeping their promise on delivery. Thank you all so much! Mahomed, Leicester, UK

Nuha K A Ahmed (12/17/2020)

We bought our first property using Gatehouse Bank HPP and moved in one month ago. From submission of our application to completion, the process took 14 weeks; which, considering the impact of COVID pandemic, was very quick! As first time buyers who were in a hurry to relocate for a job, we were quite stressed during the process! However we specifically chose Gatehouse Bank as we knew we would be allocated a Direct Advisor who could provide regular updates. Paul Jones was our Direct Advisor and he did a fantastic job! He was very accessible, friendly, patient, helpful and responsive to all our queries, even after the mortgage offer was issued. This made a huge difference, particularly when an issue arose with our application. Overall we are very pleased and grateful that Gatehouse bank offer Shariah Compliant finance thus allowing us to buy our first home. We would strongly recommend them.

Leo Wong (12/22/2020)

You use other banks, buy with cash, or you walk away. Never try to waste your time on this bank. I have the worst banking experience in my whole life. Applied mortgage on 2 properties, they jeopardize my application, by making enquiries every 2-3 weeks, asking the same questions, sending me forms to fill by piecemeal, staffs going to holiday, rejecting the documents I submitted, asking every transaction shown in my account. After 6 months of painful battle, the vendors pull out. They succeed. Afterthought: The agreed interest rate was lower then what they asked for at this moment. This maybe the reason they don’t want to honor the pre approval agreement. Wasted my precious time, losing money on mortgage valuations / legal fees / survey report / fees of certifying documents and my increased my blood pressure, also losing my reputation in estate agent point of view. Totally disgrace. You must avoid. If you use a mortgage broker, ask them not to refer this bank to you.

James (11/11/2020)

Very poor. Timewasters, repeatedly rejected my ID despite being my valid current passport after both scanning and photocopying the complete passport photo page. Have never had to go to such lengths for further ID with 20+ other banks over the last 15 years, so very disappointing for it to be repeatedly rejected for no valid reason, especially when customers are being made to go to such lengths as visiting the post office 3 times to post and photocopy/scan documents DURING A PANDEMIC! Assume the real reason is because they have reduced the interest rate and do not want to honour the higher amount I applied for. Would not recommend to anyone. AVOID!

Ozkan (09/18/2020)

excellent service Great service overall was impressed with support provided to get the case through. special thanks to Lottie Clayton who went out of her way to help me with this case and Chelsea O’Grady was always there for any support needed. this is a good example of working as a team

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