Nationwide Building Society

I have used this branch for years and was always asked by locals why Hammersith they'd rather travel to another branchfurther away for a friendly service. I love going there there is a lovely blonde polish girl that gives a fantastic service. But this morning greeted by a young girl at the door that could not even say good morning a young gentleman with her spoke politely and opened door. i am elderly and needed statement going back perhaps under two years to maybe 2 years. I asked for help she could only keep sighing as she said for me to say again, I told her I was sorry but I needed these to check dated tofind out when I switched energy companies. I was told to wait whilst she spoke to colleague, eventually after waiting I was called to counter where a middle aged woman I've seen before greeted me, I apologised and asked that I needed statements going back perhaps a year or two, she spoke cool and stated that could be sorted out by my colleague and not here, I tried to say I wouldnt be at counter if she understood what I had requested in the first place, SHE my colleague had a name, I stated back what else should I call her she didn't have name plate your colleague as you say. I found the whole procedure rude and arrogant, and now see why some locals would travel further . Perhaps some of your staff need Customer service refresher courses like your polite and professional polish member of staff . THERESA HENNESSY

Fantastic service and very friendly staff. I had a great consultant who went out of his way to help me when I wanted to change banks and open saving accounts. I will be leaving the area soon and I hope the other branches are as good as this one.

Staff are poorly trained