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HSBC

21 King's Mall, King St, Hammersmith, London W6 0QF, UK

+44 345 740 4404

Map

Detailed Information

Place Types Bank
Address 21 King's Mall, King St, Hammersmith, London W6 0QF, UK
Coordinate 51.4929445,-0.2263546
Website https://www.hsbc.co.uk/1/2//contact-and-support/branch-locator#
Rating 2.7
Compound Code FQVF+5F London, UK

Openning hours

Monday 10:00 AM – 4:00 PM
Tuesday 10:00 AM – 4:00 PM
Wednesday 10:00 AM – 4:00 PM
Thursday 10:00 AM – 4:00 PM
Friday 10:00 AM – 4:00 PM
Saturday Closed
Sunday Closed

Photos

Reviews

Eva Yang (12/16/2020)

I came today to do a high value payment for the completion of my house. There were 2-3 staff at the door diverting queue of people and only 1 counter staff doing the work. It was a busy day. I waited for over 30mins at the counter queue just to be told that they cannot make high value payment. I then started waiting at a different queue for other branch officers. After over 1 hour wait at the branch, I was seen by a female staff. I filled a form with payment details and she took over 20mins to key in the payment. She came back to say that the payment can only be made for value tomorrow because the cut-off time is 15:30 and it was 15:33. I made the trip into the branch to make this payment to be able to make the payment on same day basis which was required for my house completion. The service level, branch management and the competence of the staff were extremely poor. A day ago I was at the Barclays branch to make another high value transfer which was done at the counter within 10mins.

Helena Stratford (07/08/2020)

I popped in to this branch on the 7/7/20 at about 12.50pm I just wanted to say what a well mannered polite young lady serving on the counter..even tho she was busy she went out of her way to really help me.. I have never met her before until this day..Sadly I have forgotten her name. What 1st class customer service..she was a really happy confident person who look like she was really enjoying her job! Wish there was more like her!

Gabriel Negoita (11/24/2020)

I always get things done nice and quickly here rather than the atrocious Chiswick brunch.

იური Shავიშვილი (09/28/2020)

Closed till 6th of October, due to shortage of staff . BS, lasy stuff.

sylivia lee (05/02/2020)

Customer service seriously needs to be improved. The young girl with the long wig really needs to be retrained on how she speaks to people. I was using the “paying in cash machine” on behalf of my mother as she isn’t able to come out due to this pandemic and needs money in the bank for direct debits. The machine froze she had to go round the back so she could get the receipt & took the card and then came back with a very rude tone in her voice saying she is giving me a warning and next time she isn’t going to give me the card back. Even as I was explaining the situation she didn't want to listen.

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