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Metro Bank

160-166 Kensington High St, Kensington, London W8 7RG, UK

+44 20 3402 7540

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Detailed Information

Place Types Bank
Address 160-166 Kensington High St, Kensington, London W8 7RG, UK
Coordinate 51.500294,-0.195715
Website https://www.metrobankonline.co.uk/
Rating 3
Compound Code GR23+4P London, UK

Openning hours

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 5:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday 11:00 AM – 5:00 PM

Photos

Reviews

Mohammad Ahmed (12/21/2020)

Very poor service the staff are not professional especially they guy on the front desk (abdullah) not helpful at all and not polite in the way he communicate with you I would never go to this branch again

Zeena Al-Naib (10/20/2020)

Absolutely useless. Extremely poor customer service, very unhelpful and just a total waste of time. Every time I've been in this branch I've spent 3-5 hours in there for services that don't require that much time - when I've asked how long it would take I was told "just 30 mins." They are clearly not able to manage expectations and are not held accountable for the work or services they are providing. Don't waste your time, find another bank.

Bogdana Bazovska (09/21/2020)

Been kept on the queue for 30 minutes just to let me know they can't help me with getting magic word to reset my blocked online banking, what a joke?! Seriously, give them some training, I don't fancy wasting my time cos of incompetence of your employees! So I'm wondering if Metrobank cant help me using their own services who can - maybe Barclays, unbeliveable!!! At least they being polite. Kensington high street, Monday, 21.09.2020, 17.40...

Matt Hill (07/22/2020)

Metro Bank closed our business account with virtually no notice (the letter informing us it was closing arrived the day before it was closed). Couldn't log on to the account even though the account was still operational (so couldn't retrieve bank statements for the accounts or withdraw the thousands of pounds that were in the account). When I called their 'help line' they were completely unhelpful and quite rude. The only way to find out why it was closed is to write to head office (you can't phone them). Absolutely useless, rude and incompetent.

Lu Gibson (02/03/2020)

Best high street bank in London! Excellent customer service, our dog is always well treated (staff is always ever so welcoming and frequently offers him some delicious dog treats!). Everyone is always willing to help and always with a lovely smile upon their faces - no matter what time of the day! Wouldn't trade Metro Bank for any other bank!

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