Home United Kingdom England Virgin Money

Virgin Money

154-158 Kensington High St, Kensington, London W8 7RL, UK

+44 800 121 7365

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Detailed Information

Place Types Bank
Address 154-158 Kensington High St, Kensington, London W8 7RL, UK
Coordinate 51.500433,-0.1952967
Website https://uk.virginmoney.com/new-stores/london-kensington
Rating 2.4
Compound Code GR23+5V London, UK

Openning hours

Monday 10:00 AM – 4:00 PM
Tuesday 10:00 AM – 4:00 PM
Wednesday 10:00 AM – 4:00 PM
Thursday 10:00 AM – 4:00 PM
Friday 10:00 AM – 4:00 PM
Saturday Closed
Sunday Closed

Photos

Reviews

Lam Ho (09/28/2020)

Girls here are very rude and completely no customer services.

Simon Widdowfield (04/29/2020)

Terrible service, if you're based in London and have an account with Yorkshire or the Clydesdale you have go through this branch. It's more like an IT hub / start-up office and the staff have no real banking expertise or ability to manage your account. When contacting Yorkshire bank direct they don't have a means of directly contacting 'Studio B' and you get told they'll email them and call you back... days later and no call back. I assume this is some kind out source facility and Virgin Bank is now based there also. Just terrible to the point i will change banks in the near future!

Hakz B (11/26/2019)

Worst place/bank ever dealt with......I tried to open a business bank account in store at studio b....after reading the reviews I thought it csnt be that bad an I'll give them the benefit of the doubt.....but boy was I wrong...turned up too a construction site....walked in no idea who actually worked there at first until I saw a young guy slouching in a chair with his laptop...also there was a young lady who was looking lost ...who turned out to be a worker....I was then apprehensive...but as I had got there ..I went ahead with what they call a "process"whata joke....took them 2 hours to fill in an application I had half started online...then stated their systems in store an online are different...the disappeared for 20 mins...then submitted application without showing me final version...then told me they have noref for it...then told me call call centre...call them numerous times they have no idea...an the girl who dealt with the situation has zero understanding of her role an process...any question is meet with I dont know...AVOID at all costs...no....

S Nichol (09/13/2019)

I was having problems with Clydesdale Bank (details of original review below) I called Studio B although my account wasn't opened yet, to try to get some help and they were great. They answered the call fairly promptly and dealt with the issue very efficiently. I was soon talking to someone about why the account application had not been followed up yet, and getting it sorted out. So although I can see some people have had problems with this branch, my one experiene of them has been good so far. *Previous review about Clydesdale in general* I don't know what to say, since it just isn't happening. They are virtually impossible to get hold of on the phone as the automated menus just send you in circles then tell you that due to circumstances beynd their control they cannot help you now, and they hang up. I have been waiting two weeks to hear back from a business account application, which was meant to be 5 days, and which was hard enough to set up given communication acrobatics that have to be performed each time you do anything. I thought we had got past that, but now that the applicatin was supposedly made, there is a black hole of information or communication and I have been unable to make contact.

Cookie Monster (06/05/2019)

Terrible bank, appalling customer service. Trying to be modern and relevant but failing in so many ways. Having a bright shiny store does not replace the lack of staff training, poor systems, and ongoing complaints from customers. I read the negative reviews before trying to open an account but proceeded (well attempted to) open an account. Cost me a £15 rail fare to try and still failed as their systems where down for over 8 hours. Promises not for-filled after weeks waiting. Not a bank I could ever recommend. Opened an account with Monzo in 5 mins whilst trying to get through to their complaints team for the second time. Doubt this brand will exist unless major changes are made, which is probably unlikely.

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