Nationwide Building Society

Brilliant experience today! I walked in wanting to open a savings account and the guy (I don't know his name otherwise I would have out it here) was amazing! He answered all my questions critically and explained to me in deep detail about all the savings accounts avaliable and was advising me which would be suitable for myself. The customer service is brilliant and I felt very welcome here! The branch was clean and smelt amazing! Very fresh and airy with a modern and futuristic atmosphere and design! All staff are wearing some form of PPE and social distancing measures are strictly in place. Honestly, the best Nationwide branch I've walked into! If anyone from the head office reads this please do not close down this branch! Since now banking has pretty much gone online, high street branches are closing down but please don't close this branch! My only advice would be to Nationwide as a whole is to try and give cards with all savings accounts as like many others I don't feel my money is secure without getting to physically see and feel it through a card. Please Nationwide introduce cards on as many savings account as possible because the only savings account you can get a card with is the Instant access saver issue 7. Overall, I strongly recommend this Natwest branch to you! It is also conveniently located between Aldgate Station and Fenchurch Street Station. Aldgate East Station isn't far away too! .

I phoned up to ask about their policy in accepting old pound coins, the chap I guess called “Chris” was so friendly over the phone that not only I walked in but switched my current account after he explained how else I could gain. Everyone was friendly. I am glad to have them in the community. Branch manager is a cool chap too. All the best.

Visited with my wife to withdraw holiday money. Arrogant guy on desk was unfriendly had no customer service skills until money handed over.seemed overzealous with security questions asking far too many.( Not that my wife couldn't answer them) and was not interested in seeing additional ID. We want our money safe but we want it without being made to feel like fraudsters. I thought it was borderline racist.

This is the Nationwide branch that made me switch to a bank after 15 years as a member. The building society has messed up with in branch services. I queued for 15 mins to wait to switch my HTB ISA with a bank to them. A member of staff decided to start asking from the back of the queue instead of the front (people waiting the longest) who needed some help? Completely clueless. I left the branch and have started moving all my accounts from Nationwide to a bank. I recommend others do likewise if you experience poor service from Nationwide. I'll take my mortgage with a bank rather than this lot. They are not competitive anyway, and definitely don't have members interests when it comes to products and services. Update I kep one account open but it's still a rubbish branch. Understaffed and faulty cash machines. Time to close that one too. No cheque imaging option on their app either to make things easier.

I visited the branch one morning without an appointment as some banking documents became known to me last minute, for an official application due that same afternoon. The representative who spoke with me was Tarkan, who was professional, helpful - a breathe of fresh air compared to other official and commercial personnels I've had to deal with that week. He helped produce as many documents as he could to meet my documentation requirements. I've just had a successful application outcome for the matter! Much thanks to Tarkan I'd say. :) The branch is super swish and you get served in a 'coffee shop' setting (can't remember but I think they did offer proper coffee, too!), very interesting banking style.