Halifax

It's a bank... you go there for financial transactions, drop your money in and take it out. I've had Halifax take care of my financial matters for some 40plus years now. The staff are competent and pleasant and patient. All are truly good at what they do. Four stars because I expect excellent, and I get excellent :) so if you have banking to do, do it here. My only criticism? A bit fast to direct to machines, I prefer to deal with people. But I guess that's the modern way, and of course the covid 19 issues too. Anyway, great job, guys :)

It's my local bank and also were hard working staff look after there customers always doing there best keeping everyone happy with the service

Doors were firmly closed at 5.01 .... ok closing time was 5pm. But expected it to be open until at least 5.30 or 6 midweek for those working. Will change rating if and when I use them again

Bank makes life terrible for international students, would recomend choosing a different one

In January 2006 my elderly father decided to invest £3,000 for my daughters’ future. This was intended to be a nest egg for when she (his granddaughter) started university. Dad had done the same for his other grandchildren previously. Anyway at the time, dad was 76 and my daughter just 12. An appointment was arranged for dad to meet with Guy Vizard, Personal Financial Advisor at The Halifax, Commercial Rd PO1 1EA. A Personal Investment Plan (PIP) was recommended and outlined to my father on 27th January 2006, dad signed on the dotted line. Dad at 76 had lost touch with present day savings plans but trusted the Halifax to arrange the plan so that my daughter would benefit in time. The illustration prepared for dad says in big letters on the front page “PREPARED FOR MR HOWLETT, RE: GRANDAUGHTER HOWLETT” (note: I have left her name out). Dad and I had several conversations with regards to the matter at that time, he explained to me what he was seeking to do and what he believed he had arranged through the Halifax. Dad passed away in 2012 and it transpires that the Halifax had set the investment plan up so that my father was the sole plan owner with himself and his granddaughter having a joint life assurance on the policy, paid out on second death. What this means is that now father has gone, the plan will ONLY PAY OUT upon the death of my daughter. Dads wish from 2006 was for my 12 year old daughter, now 18, to get a financial start at university, but sadly this wish will not be fulfilled, this makes me so upset. Did Mr Vizard really believe that my father, whom was nearing end of life, intend to invest 3k with the Halifax so that it pays out in 80 years from now once a 12 year old girl has grown up, lived her life and passed away? I wonder who in around 80 years’ time from now will cop the money? Not my dad as he has gone, not my daughter as she will have gone. I expect that the money will be forgotten by then and remain where it is today one would assume?