Nationwide Building Society

Really well run branch, and a pleasant atmosphere since the revamp. On the few occasions I've needed to go into the branch I've always found the branch staff to be very professional and pleasant to deal with, even when it's been very busy.

I went into the branch at wellingborough to transfer some money and was greeted by Elaine who was very efficient and happy ...I also wanted to put the app on my mobile Elaine was patient and put the app on my mobile and explained how to use it ....a really lovely lady a credit to nationwide nothing was too much trouble....I use Kettering branch a lot and the staff there are all excellent too .Thank you nationwide....Ruth woodcock

I have been with Nationwide building society for over 10 years. I popped in to change my address and sorted out my card as it's been fraud. From the start a young man called me and the way he asked ( wave, come here ) looks not good and not professional. I explained to him the reason I come for. He than changed my address and spoke to the head office about my card. He said my card now is restricted and I Should received one in next 3 to 5 working days, jobs done. After 6 working my card not arrived yet and I know it won't take that long to get it, so I called the head office and explain the situation. When the customer service looked in to case he said there there is no card in order if you like I can place one for you. I was really unhappy and apccet cause I will have to wait other week for my card to arrived and I do really need it to pay my first bills and set up a direct debit as I just moved home. I went to wellingbourou branch to complain as I'm not happy about the service offecly the simple answer is : really sorry but there is nothing to do. ( sounds like a joke for me ).than he offers me a 20£ refund. I said I didn't come asking for 20£. Just be nice if your customer service know what they doing. The hussel I had about my bank card just put me off. I think after 10 years it's time to look for another bank with better customer service. Last thing I want to say, don't run and employ a teen age for less money. You not a bar or takeaway food restaurant. You a bank I pay my money into you. Get a mature responsible person and pay them the Wright wage. You get what you paid for. Regards -1 customer Rachid

Im in Thailand with my wife .

Modern branch. ATM's to deposit cash/cheques inside and out. 1x Internet banking terminal. Free Wifi. Staff friendly. Counter service usually busy.