HSBC Bank

Open 10-4 Monday to Friday? So basically the only times that NO normal working people can get there? Great customer service - not.

We met this lovely lady ( LJ Rush*** ) who works at this branch, she was fantastic, got all the problems sorted for us within minutes. Highly recommend her and her colleagues.

Always very helpful and professional.

I'm a small business. I buy from abroad and in line with the Government Brexit preparation I obtained a deferred Duty and VAT authorization from HMRC. They need a guarantor for £6k, which I can pay even in cash. So I approached my bank HSBC. I've been their customer for both personal and business for many years, however the Business Specialist at my local branch (Matthew D Wells) won't even consider my request because my turnover is less than £2m. IF YOU ARE A SMALL BUSINESS STAY FAR FROM HSBC THEY ONLY CARE ABOUT BIG CUSTOMERS ------------------------------------- Updated 2019.10.20 I followed HSBC complaint procedure and finally they decided to consider my case. It is now all sorted, just on time for HMRC deadline. Changed rating from 1* to 3*

I would like to make a complaint with regards to the lady receptionist who was on duty at 10.30- 11.30am today the 18th February. Could you please ask her to be less condescending to customers who are not familiar with all the changes that have happened inside the high street banks in the last year. I am a customer and have been for over 20 years of your subsidiary branch of first direct and have never been treated or spoken to by them, as though I was an embicile, as I was this morning in your branch. I was treated respectfully by your teller who handled my business well and he proceeded to let me know what the next step was by asking the receptionist for the "red phone". I was asked by her what am I talking about, so I repeated the request, to be told we don't have red phones. Bewildered, I explained what I wanted to do and was told I could transfer the cash via a machine inside the bank. Proceeded to do so but couldn't as there was no option on the screen. Better use the phone then, was the next response but when I did it was not working and her attitude was sorry and she walked away. Didn't offer the use of another phone, but I must admit by this time I was absolutely fed up of being spoken to as though I had lost my senses, I decided to come home and transfer from here. Please advise this lady that although customers may look older than her they have not all lost their marbles. Thankyou Mrs G.B.Etches.