Home United Kingdom England The Co-operative Bank - Ipswich

The Co-operative Bank - Ipswich

9-11 Queen St, Ipswich IP1 1SW, UK

+44 345 721 2212

Map

Detailed Information

Place Types Bank
Address 9-11 Queen St, Ipswich IP1 1SW, UK
Coordinate 52.0568786,1.1528842
Website https://www.co-operativebank.co.uk/global/branch-finder
Rating 2.9
Compound Code 3543+Q5 Ipswich, UK

Openning hours

Monday 9:00 AM – 3:00 PM
Tuesday 9:00 AM – 3:00 PM
Wednesday 9:00 AM – 3:00 PM
Thursday 9:00 AM – 3:00 PM
Friday 9:00 AM – 3:00 PM
Saturday 10:00 AM – 12:00 PM
Sunday Closed

Photos

Reviews

jane bishop (08/14/2020)

I can't thank the staff enough at the Ipswich Co-operative bank. My mother has dementia and they are completely knowledgable of her problems, understanding and patient at all times. When I call they are most helpful. Helen Markwell is particularly kind. Thank you.

Graham Blondel (11/21/2020)

Never had any problems going there staff brilliant

David Baxter (08/27/2019)

No issues with the in-branch service. My moan is the usual one regarding the closure of the two local branches I was using, meaning I now have to suffer the pain of a long drive into busy Ipswich when I have a cash deposit to make.

FOTO , ŽURNALISTIKA , TISK - BRETTI (05/10/2017)

It is easy to open a bank account for a foreigner. The second thing is their service when called, employees proceed by the script. When they are asked a question, they don't answer it. Good customer service is based on interaction of both sides. If it's only a one-way communication, it is a bad communication. When a problem arises, they ask you whether you would like to complain instead of finding a solution for your problem. A customer comes to a bank to seek a solution for their problem, not to complain when subsequent difficulties emerge as a consequence of a solution for the customer's problem being sought. The aim of the bank ought to find a solution for the customer's issue. When a customer comes to bank, they expect to be served by experienced stuff. when served a person which keeps coming to the manager every 5 minutes, it does not arouses trust in the bank's stuff. The only reason why this old generation of non-flexible banks exist is that there is no competition. The only thing me as a customer wants is to use online banking, walk-in appointments and experienced staff which doesn't follow a prescribed script. Think about these words and implement them.

Lyndsey Mullett (07/04/2018)

Having dealt with the bank for 9 years I am really let down on the service in the last couple of months. I have called customer services and spoken to the about 6 times in the last month to try and sort out the same issue with my children fixed bond accounts and no one seems to have any idea what to do or what's. The staff have been rude not listened and could not care that mistakes have been made on their side. Still not sorted so time to try and book an appointment with the bank and hopefully they can sort out the mess

Similar place

ATM (Cooperative Retail Services)

1 Savile Way, Grove, Wantage OX12 0PT, UK

51.6073028, -1.4302244

Unknown

HSBC Bank plc

37 High St, Stourport-on-Severn DY13 8BD, UK

52.3397083, -2.2801107

+44 345 740 4404

https://www.hsbc.co.uk/

TSB Bank

10-11 High St, Stourport-on-Severn DY13 8DA, UK