Barclays Bank

Went at 3.20pm needed to use a counter service, was told they close at 3pm I said on the website it says 4pm. Can't do nothing will be updated soon. I said I need certain amount of money for a car I'm buying. No alternative straight answer can't do nothing come tomorrow before 3pm. No apology or empathy. Can't do anything and went quite. Wow keep this service up I'm moving to another bank thank you

Honestly don't understand why people are bombing with 1 star ratings. At the moment probably the only place to solve barclays account problems. I feel bad for the staff

Trying to take cheques in. Machine's are useless. Fast loosing the will to live... cheque's online limit of £1000 why not increase this even if it means waiting extra day's to clear...

We visited the Haymarket Branch yesterday and I could not believe the terrible customer service. From being ordered how to stand outside to leaving the branch the experience was awful. There was a security officer ordering people to stand in line; her tone of voice was not appropriate. A barclays colleague wasn't talking to customers he was actually talking at people waiting to go inside and use the services. A lady in front of us had a language barrier and was trying to explain to this person that she can't speak English and would not be able to use the machines to do what she needs to so, she would need to use the counter service. He was very rude to her and told her she had no choice but to use the machines and the colleague inside will help her. I was next in line to this lady and was disgusted about how the person inside the branch made her and other customers feel. He was standing there with a metal stick in his hand which I am assuming is for him to use a touch screen to maintain a safe distance which is fine as safety is a priority during this time but I don't think it was right for him to be using the stick to point it at people and speak to them rudely. If my parents were treated the way that lady was I wouldn't be very happy. He certainly didn't help the lady who was obviously struggling and neither did he help my friend who needed help. In the end my friend had to walk out the branch without being able to make the transactions she needed to. I don't use this branch very often and to be honest I don't like using it ... I think only twice the customer service has been ok otherwise the staff are generally quite abrupt and not willing to help. The branch on Evington Road is always busy but the staff are always there to help people struggling to use the machines and if there is a language barrier they try their best to solve the customer's query. I work in an industry where there is face to face contact with customers all the time and sometimes I feel anxious about the current situation the city is facing but that doesn't mean I give my customers bad customer service or make them feel that their custom is not needed!!!!

This is not necessarily a review for the Barclays branch itself but for a specific employee called Lucky. She was the most delightful, helpful and informative interaction I have ever encountered with any bank employee. She is a credit to Barclays and anyone would be lucky to be served by Lucky.