TSB Bank

An unbelievable lack of customer service from branch worker Julie Burgess She and others have treated me in a shocking arrogant manner. When asked why an account was closed she could not give me any explanation. Told me to return to the branch to open new account and then told I can't even do that. Prejudice was shown deliberately. Lack of care and willingness to help completely shattered my belief that TSB can provide at least decent customer service. Account closed due to fraud but they didn't want to say exactly why and how, if my personal data was protected or anything. They just told me that 'no you can't have this account and you can't make another one either, try to go to Barclaycard' . TSB asking customers to go to a rival bank? Only because the account seemed sketchy as it was not used in 3 months? As the account holder was foreign it was very clear they only wanted to get rid of the problem by calling security to escort me out after asking one too many questions as to what has happened. I have filed a lawsuit and hopefully these damages can be accounted for. TSB Weston Favell Branch is a complete joke and the way they have dealt with 'fraud' is scary, denotes carelessness and inattentiveness with no concern for the catastrophic consequences to follow. You don't allow someone to open a bank account yet you provide no back up logical explanation as to why. You say an account was closed forcefully because of fraud but cannot reassure me that all is well. You say you ' don't want to give me the information' I am rightfully allowed to demand. Poor poor service, disgusted and shocked by the pompous attitude Branch Manager Neil took on, he should in my opinion not be allowed to be in such position with arrogance bigger than any I have seen. A real shame and a unfortunate display of just how venomous staff at TSB can be. Will not bank with them and I urge you to stay away from them. When there are issues they will just discard you and tell you to go to a rival bank, they only want businessmen to open accounts not cleaners and truck drivers. Hope this is read and liked by as many, if you have experienced problems as such from TSB branch in Weston Favell please contact me as I am drafting legal proceedings and will take this public as well, people cannot be treated like this by a bank, by any business body, service provider.

bad

Been with this bank for years. They use to be the most helpful bank. Recently went in to require a service. But they was more interested by be little me by some payments from paypal that i did to someone I felt very uncomfortable and didnt feel welcome. I all i wanted was some help and didnt get it that much. Im sorry tsb i wont be coming back after this. I might swap banks.

Great service