Kinugawa Onsen, Hana no Yado, Matsuya

Nice big room and balcony which overlooked the river - but...there was no hot water in our shower for two of the four nights we stayed, and there was no wifi except in the foyer, also no room service - towels not changed and bins not emptied. The reception staff were friendly & welcoming, but spoke no English so we could never get an answer as to what was happening with our hot water. There is a restaurant on-site, but there nowhere else to eat within walking distance, dinner for us meant a train trip to the next town.

Beautiful Japanese style hotel. Staff were great,very helpful and friendly. Food was excellent. Onsen so relaxing snd beautiful. Place was perfect with river and mountain view. If you want to get away from it all and just relax,this is the spot Highly recommend this place and will surely return in the autumn

Nice local onsen hotel! It’s pretty Japan style. It’s not brand new, more over it is old. But they kept the condition and cleanness very well. Hotel stuff don’t speak English well but their politeness and friendly attitude make it no barrier.

A onsen hotel located at the quiet side of Kinugawa. And old hotel with great hospitality, this hotel has an impressive display of Japanese and western doll, as well as theme of Yumeji Takehisa’s art inside the hotel.

If you're looking for a warm, traditional ryokan experience this is it! Exceptional hospitality started before we entered the building. We got a package deal for the night which included dinner and breakfast. Both meals were absolutely exquisite. Every dish was rich with flavour and prepared beautifully and promptly. The onsen is nestled with an evergreen canopy, looking out onto the river as is rushes over the rocks. The area itself is also so quiet, with the exception of the river humming pleasantly in the background. This was the perfect place to escape from everyday life and truly unwind for the night. All the staff were welcoming and friendly.