旅館一直 （いちなお）

There is no staff available to speak with and if you call the emergency number, the staff isn’t helpful. We did not have an adequate amount of towels and I requested a pillow due to significant hip pain and an inability to sleep following the first night of sleeping on the floor. I was told first that no pillow could be provided because it would take too long to get one. When I explained I was staying for several days and would be willing to wait to get a pillow, I was told I could not have one because I would have to be charged extra. When I said I would gladly pay a fee if it meant being able to sleep, I was told I should just go buy a pillow and that was the end of the discussion. When the staff person showed up to deliver towels, though, I asked him about a pillow and he simply unlocked a room to reveal an abundance of extras. At that point I realized that the person I’d talked to on the phone simply didn’t care... Additionally, there is only one shower for men and one for women so sometimes there is a line, which didn’t bother me. What did bother me, however, is that some guests don’t clean up after themselves and since there is no staff on site it leaves others to have to deal with hair clogging the shower and curry in the sink. Community living isn’t supposed to be luxury, but it doesn’t have to be gross either. It wasn’t the worst experience, but certainly not the best. Customer service could be significantly improved.

Simply clean but bathrooms and toilets are shared. Welp its good for th price tho

Most impersonal place we've checked in. I prefer being able to address a person rather than a tablet(via email) for my concerns. My husband and i were scammed when we did our booking. We were charged ¥19,000.00+ for errors obviously committed by their system. Our concern was not handled properly.

Close enough to shinjuku to walk and near the park and metropolitan building. The hostel itself was clean and tidy enough, towels and bedding were provided and bathroom facilities were above average. Had to check in by ourselves and left to our own devices but otherwise the whole process went smoothly.

Awful service, overpriced, has hidden fees, no cancellation/refund, and have to pay advance through PayPal. You're better off getting a Ryokan in Kyoto/Nara/Hiroshima if you want a legitimate, fairly priced place.