Dollar - Thrifty - Firefly

Got off a flight 10:30pm Merida Airport with car reservations. No one a booth in airport. A fellow from Hertz come by and said they are coworking with Thrifty. Takes forever on computer not asking name or looking at the reservation saids there is no reservation that we have to go to the office across the airport parking lot. Told us we could walk with all our bags or wait till the van to come pick u up butdon't know when itwill get there. We go to office and was charging us $400.00 more on reservations and wanted $25,000 dollars not pesos in deposit.we canceled. Spoke with the corporate office they got on the phone with the merida office. After alot of back and forth we had to cancel We had 2 reservations different dates. When we went back to the airport and went to the office directly our name was in red. Both reservations were paid for and both we had to cancel both. very bad service.

Stay Away from this Company - At the car pickup we where told a price 3 times as high cause they did not inform about the insurence which is very expensive 😳😡😡😡

Terrible experience !!! Terrible Attitude !!! We reserve and prepay one month in advance, when we arrive at the Merida airport, they tell us that they have no cars and that they cannot do anything, that the only thing they can do is "support us" in being reimbursed for the payment made ... Incredible that there are such unprofessional companies with no customer service attitude, no proposal for a solution to the problem ... In the end we were able to rent a car in AVIS, more expensive, but we managed to prevent Thrifty from ruining the trip ... I would have liked to have checked the reviews on Google in advance, because I would not have rented the car with them ... I hope this review will serve to avoid such bad experiences as the one we had ...

I had to leave the car with the agency right away because they still did not open and when I rented it they did not tell me, I did not even know what is up with the payment, they are rare when it comes to attending

They do not respect reservations and offer you much more expensive vehicles compared to the reserved one.