Gemeente Amsterdam

As a resident of the city, I receive a letter every year about the waste tax to be paid. Because I just wanted to know exactly how much I had to transfer and to check whether there are any other taxes that I have to pay, I check the website of the municipality. I do not find the necessary information there. Then I app the council, where a day later I get an answer that I should call. I get a menu. After being on hold for five minutes, I get on the phone with someone who sounds like she is at least a few feet from her phone / microphone and whose only job seems amazing enough to put me through. I say finances. A few minutes later I get someone on the phone. I start by asking if I pay normal call costs for this call (because 14-020 is a different number than what I normally call); she does not know this. Then I provide my BSN, zip code, house number and letter reference. She asks whether it is a characteristic of a collection agency. No I say: after all, at the top of the letter is the logo of the municipality. Then it turns out that I was put through to the wrong department, because apparently there is a separate tax department. She's going to put me through. Shortly after saying that, she seems to realize that she needs to type a story for her colleague and starts asking all kinds of extra questions and asks again about my BSN. I have been on the phone for 10 minutes now. Then she puts me through. She says, because I then hear from my phone that the connection has been lost. Dear municipality, shouldn't this be better?