Deliveroo Netherlands B.V.

I would just like to let you know that this evening, as I was cycling home, I was nearly knocked off my bicycle by a Deliveroo guy who had no lights on his bicycle!! Maybe it would be a good idea to ensure all your guys have lights before a tragic accident happens. Many thanks!

That was about 2 years ago, bit since then I never used their unreliable service ever again. I ordered food, they kept delaying it for more than an hour after its ETA, then they just cancelled the order. I contacted their support, asked about it, they say they could not find anyone to deliver it so they cancelled, I asked for any alternatives, since all shops were closed then, but the support agent just hanged up

Worst delivery service ever had in my life. 3 orders, 3 hours delayed, a lot of food wasted, still waiting for the refund. We ordered from their website the first time and paid with credit card. After 30 minutes the website says that the order was delivered but no one ring our bell. So we call the restaurant and he confirmed us that someone came, pick up the order. So we have been contacted the first time from Deliveroo, hearing that there was a problem with the payment and that I will receive a refund, but that I need to make another order. I made another order and paid with Ideal, after 30 minutes we received a call from the raider telling us that he was arrived, 10 kms far away from us. We told the raider that he had the wrong address and gave the good one. After 15 minutes still no order, and on the website was marked as “Delivered” exactly one minute after the call of the rider. So we call the restaurant again, and then we received another call from Deliveroo, telling that our address in the system was wrong, and that we had to another order, this time we received a voucher for it. After that we made the third order, and obviously changed the address in our deliveroo account, we saw that the raider was going in the wrong direction again...fortunately the restaurant is been extremely clear to explain to him he had to go to another address. In the main while, I received the first refund, but after few minutes I also was charged again exactly for the same amount, I called them and all I received is “send a screenshot to this email address”. On top of that, being constantly in contact with the restaurant I found out that they processed also the previous 2 orders and that for them was an horrible situation as well as they were literally wasting their food, as the first two raiders probably just threw away the orders didn’t finding us. Lack of professionalism and respect for the customers that choose you, but it was a good lesson, all 4 of us and our friends will never choose this obscene company anymore in our life and I strongly recommend to don’t do it neither.

i paid and did not receive the food from Papa Johns in Haarlem Deliveroo send me back and forwards with Papa Johns in Haarlem (which has terrible service too). after 15 minutes and 3 calls the agree to refund me back but i have to wait for 5-10 business days.....!Not even one star- Horrible service

Badly run service business. Food was 1h late after agreed delivery time. Made a request for refund - Deliveroo blamed the restaurant and refused to take any accountability (although it's running a delivery service business). Never got any compensation. There are more negative experiences like non-working discount codes, non-cancellable orders etc. If you read the other reviews here, you see others saying the same. Therefore, Deliveroo is a broken platform that thinks it can enter the food delivery business without actually doing the work of managing it.