StarSul S.A. - Portimão

Took car for its first service arrived on time but long wait just to drop off the key in baking heat. No eye contact from staff or apology for the wait and this is supposed to be a premium dealership. When we went to pick the car up it wasn’t ready although we did arrive early but at least should have been offered water or coffee. Some screen settings had been changed and not put back how they were which took a while to figure out. Cost of the service 364 Euros including IVA so basically extortionate for what is essentially an oil and filter change. Quoted 356 Euros so why the extra 8 Euros? The warranty runs out next year and we won’t go back to Star Sul.

Very slowly.... Isn't cheap, but needs to wait...

Excellent service

Having to pay for a thimble size cup of coffee whilst waiting for a technical problem to be fixed on my 10 month old car....not what I expected from Mercedes-Benz!!! Come on Mercedes....START ACTING LIKE THE CLASSY BRAND YOU WERE!

Afraid I have to give these guys 1 star. Brough a Mercedes to this garage since I stranded just outside of portimao. Took some days before they startend looking at the car since they where busy. Some phone calls and t Days later the car seemed to be good, so we could pick it up. Then at the garage an other story was told, that they needed more research and probably special security items had to be bought from Germany.... Dont go here. Maffia practices. Local taxi drivers all go to FARO.