Liaison Office of South Africa

We had to apply for our son’s birth certificate and passport. Everyone at the office were so kind and friendly. Special thanks to Miss Olive Chen who went out of her way to help us. Of course it will take a while to get our documents but this is not because of LOSA and we totally understand that. Thank you for excellent service!

I was very impressed with the friendly and efficient service by both Larissa and Natalie. Well done guys: keep it up!

I waited for 40 minutes from the 10AM 'opening' time until someone bothered to show up. Then the clerk that served me was unresponsive and unhelpful saying that I should rather just wait until it's possible to go to SA to do these transactions. No empathy at all. They said I don't have the correct documents anyways and said I would have to come back when I have them translated and notarized. I felt very annoyed because I had emailed and called them several times before to make sure that I had the correct documents but absolutely zero response.nThe whole thing was super stressful and expensive after travelling from kaohsiung via HSR.

Excellent, quick and friendly service.

Would like to see a more uplifting space (SA art, paintings, plants, etc.). This office is a window to SA creating first impressions! Friendly service, but often constricted due to poor systems and technology in SA. Might be more clear with instructions when entering office, e.g. why have people wait long times just to pick up a passport? Could have a separate window/line for collection. Would be good to see the local website updated and designed more pleasing to the eye.