Sears Hometown Store

August 2019 I purchased a stove, refrigerator and dishwasher from Sears in Knox. I also purchased the extra protection plan for each appliance. The end of June 2020 the Kenmore refrigerator began having issues keeping a consistent temperature. On July 24, 2020 I called Sears to schedule a repair. The quickest appointment Sears was able to schedule me for was August 21, 2020 (almost one month from the date I called to schedule)!!! The repairman was supposed to call me when he was on his way to my house. He called when he was sitting in my driveway then threw a fit because he would have to wait on me since I had to leave work to meet him! He looked at my refrigerator and informed me it needed two major parts and he would order the parts to be shipped to my house. I was told it would take 14 days max for the parts to arrive. I scheduled another repair appointment for September 9, 2020. The parts never arrived so I began calling Sears twice a week asking where my parts were only to be told each time that the parts were on backorder! On September 30 when I called Sears to find out where my parts are I was informed the parts were no longer available and I would be contacted by someone from Sears within 72 hours about receiving a replacement refrigerator….its October 21 and I never heard from anyone from Sears!!! So now I have been on hold today for 1 ½ hours with Sears and never got to speak with a real person and had to hang up the phone!!! So, can someone please tell me how I am supposed to get my refrigerator fixed/replaced?!?!?! Its been 4 months!!

great place for customers. Welcomed and loved.

Great staff, and really cheap prices!

Got a fantastic deal on a whirlpool washing machine.

First time here. Excellent service and friendly staff. Very eager to help us in any way they can. Worth the trip.