ADT Security Services

Do not do business with these people! We are moving into a retirement community and called to cancel our service and were told that we are under contract and if we cancel we owe over 600.00!! We never agreed to any contract after the initial one at the time of installation. They said it was a verbal agreement made over the phone which neither my wife or I EVER did. Now we are forced to get an attorney. These people are desperate money grubbers who don't mind ripping off seniors. BEWARE!nUPDATE 10/17/20...I received an Email from ADT saying that our account had been cancelled. Thinking the matter was closed I returned to this forum and took down the negative review. Then, TODAY, we received a bill from ADT for 736.47!! A hundred more than the original representative said we owed!! This is reprehensible! I can not encourage you enough, if you are looking for a security system DO NOT CHOOSE ADT!!!

We decided to install ADT. We don’t have any crime nearby, but with children being remote, I figured that it would be a peace of mind. John was excellent! He guided me through the entire process. Thank you!

ADT TEDHNICIAN WAS GREAT AND ANSWERED ALL MY QUESTIONS.

My install was complicated. I moved across country and given the pandemic had difficulty completing my relocation. I received good customer service when calling to reschedule or explain my situation. My install went smoothly and I appreciate my system!

So I was scheduled for an appointment weeks in advance, everybody I spoke to was super sweet and nice. But the installing tech got here and it just went horrible. He was sweet but he came in his own car. Not an ADT company car, then we find out the proper steps we not followed so he spent awhile on the phone. Then looked into installing and got everything set up, just for him to tell us he didn’t have a ladder. It wasted 2 hours of our time for nothing.. the guy was super nice... but the point is. It was an appointment I made in advance to get my system hooked up and he was not prepared at all for installing anything... debating on canceling and finding somewhere else before the next instal is supposed to happen