Koorsen Fire & Security

Very disappointed with Koorsen. We signed a 5-year contract (I know, big mistake number 1) to provide security monitoring for our home. Shortly thereafter, it became apparent that the home's existing Koorsen-installed equipment was not functioning properly on multiple devices and would need to be replaced for an unacceptably high cost. Ultimately, it would cost nearly the same to replace the system completely and start over. Eventually, we decided to cancel our contract as we were getting nowhere with Koorsen customer service, our service rep who inspected the equipment prior to us signing the contract was unresponsive, and we saw no positive way to resolve the problem. Unfortunately, due to mistake number 1, we had to pay for the balance of the contract, for no service and faulty equipment. Definitely do not recommend.

This company is notorious for showing up at properties and demanding access. They may or may not have an active contract when this occurs. As such many contracts have been removed from them and switched over to more reputable vendors.

They came out to my business where I have a retail store and 2 apartments. I have a total of 5 extinguishers and I have to give 24 hour notice to the tenants before anyone can enter. I made them aware of this 2 years ago. They came about 3 months ago and walked into my retail business and told the employee that they are here to work. My employee had no idea what the guy was talking about. Anyway, he didnt do anything and I was never contacted. They sent me a bill for almost 100 dollars for doing nothing. I'm still in dispute with them all while mine and my tenants extinguishers are expired. I will be calling a different company that has people skills and consideration.

Koorsen Sold (your?) account to AFA too?!!!!nnWarning! Other low rating comments are correct. For the last 10+ years when we went on vacation we used to call SCI Alarm (per their own instructions) and give them the details about where and who was watching our pets in case something happened they would know exactly what is going on. This last year I called koorsen to do the same and got a cold response from a guy who really sounded 420high saying they already had all the info they needed, did not care about the details. This set off a red flag to me so I just recently called to find out when our contract was up and I was shocked when said they no longer had our account and offered zero other info other than the contact info of AFA. So they DID NOT tell me that a month before when I called about the vacation! It appears koorsen has back door sold a lot of the alarm accounts to a bottom feeding company called Alarm Funding Assocoates in West Chester PA without telling the customers. Googling AFA shows a ONE STAR google rating out of TWENTY because AFA is only in the business of buying up failing businesses security contracts to make a buck and not really provide service. I called them and got the contract info I needed but really???? Something not right about all this. Stay away from Koorsen and AFA. Bottom feeders of the Security industry.

Received a call from Koorsen at 3am last night to say they didn't receive a test signal and I should call the company for service. Two weeks ago they called at 2am.nThere is not much I can do at that hour except lose a nights sleep. Today is Saturday and they are not open until Monday, I will have to set a reminder for myself to call during their very limited hours.nThis is beyond absurd to call customers in the middle of the night!