Staples

Had a few non positive interactions with Staples over the past few years. For one thing the rewards program full of loop holes that makes it hard to figure out what to do to earn rewards and very easy to not meet qualifications and loose out. Besides that the most recent glitch was I ordered online for home delivery but I made a huge mistake and sent it to my other address - totally my fault. Literally hours after placing the order I chatted with a 'rep' who assured me they canceled the order and I even got a confirmation of the cancelation. BUT few days later I then get a delivery confirmation too and SURPRISE turns out when the first rep lies and says the order is canceled the second rep says it is UNABLED to be canceled. I could not even go thru UPS to redirect or cancel (UPS Stinks too). So not impressed with the lie - or lack of training - maybe rep was not even in the USA. Regardless 3 stars for all my listed and non listed issues over the past few years.

Whoever is answering the phone is extremely not helpful and wants you to pretty much figure out on your own what you need

Horrible service! Bought a cash card to print out something just to waste that money. The current employee that was around didn’t try to help, asked him and all he said was there was a limited time he could help me and didn’t even try to actually help me only raising his voice and getting irritated with me.

Manager careles, horrible service, Walmart will do better. Needs a new manger team that will care about service and taking the time to look up need material for future businesses.

Very excited about their restrooms. We went for the paper shredding. Our first 2 lbs were free and only a $1 per lb after that. Not bad.