AT&T Store

I Switched from T-Mobile to AT&T the staff was incredible. I came in the first time at opening and the young girl was very busy and she still managed to stop what she was doing to greet my family and I. We came back later and another young lady named Vanessa helped us switch over from T-Mobile once the other young girl who goes by X was free she came over and helped Vanessa get all of our information switch from our old phones. Both ladies we’re absolutely wonderful to work with. Thank you girls!

Stood outside for a half hour because of sign. They only allow you to come in as someone leaves. ATT service is less than impressive

The sales people were helpful. However we didn’t get done so have a 2nd appointment.

The staff is rude and discriminatory toward people with mental disabilities. Allow me to explain in full detail. I am on the autism spectrum and in addition to social issues interacting with people, I have certain sensory issues. Things like hats or facial coverings like masks cause me to have panic attacks. This store would not serve me because I would not wear a face mask. The state has not made face mask coverings a mandatory thing. She wouldn't even listen to why I can't wear a mask, she called the Valparaiso Police instead, while laughing at me.

UPDATE: I didn't manage to get over to the Michigan City store so ended up going to the Portage store on the date previously specified earlier by the Valparaiso store. Bear in mind I was told both of the local stores were owned by the same franchisee. Well, the Portage rep informed me that they cannot/won't process my account request in any circumstance and that the Valparaiso representative gave me incorrect information.nThe bottom line is to avoid the franchise stores if you need an account change like mine. AT&T is not clear on this on their website.nnPrevious: Apparently ATT has franchise (Valparaiso) and corporate owned stores which I was informed of after I went to this location to convert my existing ATT plan to an ATT prepaid plan. The ATT website only advised to go to an ATT store and showed Valparaiso as an option.nThe person who assisted me said because they are a franchise, I had to return on a specific date in order for this store to execute the conversion else I would need to travel to Michigan City where the nearest corporate store exists. I was told if I came to their store a day later than the specified date that they again could not assist.nFinally, while it seemed her hands were possibly tied, the person who assisted me didn't show much concern for not being able to help and for ATT's ridiculous limitation that in my opinion is designed to complicate a conversion and extend the customers more expensive plan costs.