Standard TV & Appliance

We found the employees helpful and patient as we asked multiple questions. The selection is good and the prices were competitive with big box store prices. We are glad to have a local appliance store we can support!

Purchased and paid for a new dishwasher, fridge, and oven on 3/21. It's now 6/17 and still don't have them all installed and working. It was constant issues and very little communication without me proactively reaching out every single time. When I tried to give this feedback I was pretty much ghosted. Customer service tried their best to help but difficult when everything that seems to be going wrong did. Wish i could give better feedback but still here 4 months later without a working dishwasher

I made simple phone call wanting to know about delivery and pick up. I mentioned to Christina that I had bought my appliance from Standard 15 or twenty years ago and at that time they had delivered and picked up for free. She immediately and sarcastically said that was not so that they had never done that. After some discussion she admitted that what I had said was correct. Due to her attitude we purchased our appliance elsewhere. My suggestion would be not to be so quick to tell your customers that they are wrong. You lost a customer because of this attitude.

I’m really grateful to the sales team. I went in with a washer and dryer in mind, and wanted to double check that it would work in my apartment. It did, but they had a better suggestion for me that was actually cheaper! It was delivered and installed in a week. However, I can’t speak highly of the delivery team. My washer was leaking. Stanford brought out a repairman a week later, and he said the hose wasn’t tightened correctly. So all in all, the sales team was great, but the delivery team needs a little work.

First of all, I was very pleased to see that they carried Frigidaire freezers and actually had them in stock. I sent an inquiry as to the price and got a response immediately. I didn't expect this because I started the process after 9pm. By this morning, I'd received the final invoice and the link to pay. I have completed the entire transaction through my phone.