T-Mobile

I went to the Lloyd Center location last Saturday because my ancient Samsung Notes finally died and the Sales Team I encountered was absolutely Sensational! Silas provided me with exemplary customer service and answered all of my questions and concerns and worked diligently to get me a wonderful new phone plan! The store manager was so friendly and Great! They deserve a 10+ as one of the BEST Sales team's I have ever had the pleasure of working with! I'd recommend these guys to everyone!!

I came in to open a new line and midway through had to find out that they registered the new line with an existing number already on my plan. Mistakes are nothing unusual, so I came back for them to fix it and moved on with my day. Just to find out that they had repeated the same mistake and for the second visit, they had advised me to bring the other person who actually owned the number. I had to visit the store a total of three times in one day, JUST TO REGISTER ONE NEW LINE, and the actual person with the number had to deal with no service out of nowhere and was practically forced to come by the store. This not only inconvenienced me, but a whole other person on the other side of town. Registering a new line should take no more than even 30 minutes, but the fact that registering a new line at T-Mobile dictated the rest of my day should say it all. Though the staff seemed apologetic, taking up that much time in one day is absurd, especially during quarantine.

Dejuahn was super helpful. I came in knowing exactly what I wanted to do, which helped expedite the process. Got me in & out!

Excellent services, We love to be here, nice job Eric lily will recommend her friend here :)

Nice convenient location. Pretty good selection of phones and the customer service rep was super helpful. This place offers the best bang-for-your-buck when it comes to cell phone plans. It's the cheapest by far with stable LTE connection.