U-Haul Moving & Storage of Merrillville

We originally booked a truck with Budget next door and when it came time to pick it up for our move across the country, the closest truck they had for us was in South Bend... So we came here and they were able to get us a bigger truck for less than we paid at Budget and it was ready within 15 minutes. To say Jim and Terry saved the day would not be an exaggeration. Thanks guys!

Good place but they need more help during the busy hours. We waited a long time before being helped. That poor guy behind the counter was overwhelmed.

Easy to use and they were easy to talk to and friendly and helpful.

I originally made a reservation at Budget next door to U-Haul who severely screwed up and did not have a truck available for my cross-state move that very day. I went next door to U-Haul and they had me out the door with a truck and perfect customer service less than an hour later. They’re definitely more expensive, but in my opinion it’s worth it to not experience such massive headaches on your moving day.

if I could give this location zero stars I will. I rented a unit there asked for a drive up unit and was told it would be additional 10.00 a month, no problem go to pay the bill and its 119.00 from 84.00. The manager rose never called me back i had to keep calling for 5 days until I got her. She never apologized for the mistake her associate made she took my 80.00 and waived the rest since I was moving out in a week. Well the staff doesn't read or whatever but I was locked out of my unit after I called to make sure that wouldn't happen do to the notice I received. I ordered a ubox that was not available at 7a like I was told then the staff was rushing me to move my things out. And then they still sent my ubox to the wrong location in AZ after I asked for it to be changed