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T-Mobile

1772 E 80th Ave, Merrillville, IN 46410, USA

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Detailed Information

Place Types Electronics store
Address 1772 E 80th Ave, Merrillville, IN 46410, USA
Coordinate 41.4738178,-87.313289
Website https://www.t-mobile.com/store-locator/in/merrillville/e-80th-a
Rating Unknown
Compound Code FMFP+GM Merrillville, IN, USA

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Reviews

Robert Hayward (10/11/2020)

Never seen such a dysfunctional operation in my life. Phone just rang for two days before someone finally answered. Inquired about a phone repair and told their repair technician had just left for the day 1-1/2 hour before closing and couldn't tell me if they had my part. Told comeback next day. Called 5 times before someone answered, checked on part and told they had them but be in by 4:30 so time to repair before closing at 6:00. Arrived at 3:30 with 2 people ahead of me outside waiting. 27 minutes later someone finally came out to see what we were there for. Finally let in at 5:00p and told wouldn't happen today that the tech had two repairs currently working on which one was let in by an obvious friend of one the employees who strolled up an hour after me and conveniently stood by the door instead at the end of the line so the employee that knew her could see her an let her in and she was taken directly to the back to the repair center. So she basically took my spot after two wasted 30 mile trips and 4 hours of wasted time. This has literally been the worst customer service in retail I have even seen and my phone still isn't fixed yet and the nightmare continues today as I have to go back for day 3.

David Hansen (11/16/2020)

Friendly but uninformed customer service. I spend more time afterwards correcting the events of my visit.nnArrived to return an item a day after buying it & found them closed for the foreseeable future.

ken smith (10/07/2020)

Process was slow due to covid 19, but the staff was great and courteous. The tech got me up and running. He called to explain the problem to me .

robert fanello (11/15/2020)

I had a confirmed appointment for sunday november 15th at noon to have my phonenlooked at for repairs. Recieved multiple emails confirming my appointment. Drove 45 min to get to the store just to find it closed. I was never contacted to inform me that the store was closed wasted almost 2 hrs of my day because this location couldnt be bothered to call/text/email me to tell me not to come. Ever since t-mobile took over all they have done is close the locations near me that provided repair services and my service has gotten worse than it was when it was just sprint. Contacted customer support and got no help other than i could drive 2hrs in the other direction to their next nearest location in evergreen park il.. going to start looking at other service providers since t mobile cant give a simple courtesy call/message.

Joel carrillo (08/13/2020)

Made an appointment to fix my screen. When I arrived and was greeted and helped right away. Things were good until it came time to pay and hand over my phone. The rep comes back and tells me we can't fix your phone because we believe we see corrosion on the charging port. The rep kept insisting that I should upgrade instead but after going back and forth I said no. I walked out angry so I decided to try another sprint store and what do you know it was lint not corrosion. I guess the store just wanted me to upgrade. I'm canceling my service with Sprint after years with them.

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