Panera Bread

Service , workers , food

I really went out of my way to go to this location and I regretted afterwards. This was on 8/14/20 @ 6:19pm. The young lady took the order for 2 bowls of soup, and neglected to ask if I wanted an apple, bread or chips. When I pulled up to the window, I told her that I wanted the chips with the soup. She only gave me one bag. She said that a purchase of 2 soups, you only get one bag of chips. This was shocking to me because, the soups were for 2 different individuals and I saw no new postings. The young lady gave me a look when I mentioned it to her, and offered the other bag which I refused. Needless to say, I will go to South Holland now.

After being delivered the wrong order to my house, I drove to the restaurant as phone was not being answered, manager right away corrected my order and even up graded my cup sizes to bowls. Although I was upset with the confusion of orders I must say customer service deserved 5 stars. Never been in the restaurant until today and it was nice and clean! Food is always amazing and can not complain on anything else. My services will continue to be rendered here.

Food was okay but a bit overpriced. What really upset one of the people in our party is that the manager was spraying bleach solution and wiping down the area where our food was waiting for the rest of our order to be filled. We had 2 salads & 2 soups and they were all UNCOVERED. We brought it to his attention but he dismissed us and said nothing got on the food. It was ALL UNCOVERED. We will NOT be returning to this location.

Love their summer corn chowder!