Map
Detailed Information
- Place Types Electronics store
- Address 5860 Broadway, Merrillville, IN 46410, USA
- Coordinate 41.5116206,-87.3365845
- Website https://www.t-mobile.com/store-locator/in/merrillville/broadway
- Rating 3.9
- Compound Code GM67+J9 Merrillville, IN, USA
Photos
Reviews
Perfect example of good customer service those employees deserve a medal. And a pay raise for their excellent customer service skills.
Good service
Great customer service.
Ok, my phone was so old, partly because I didn't want to spend money on a new one, and partly because I didn't want the stress of learning a new device.nnI became clear that my old phone wouldn't last much longer so I had to get a new one. I'm a serious cheapskate, so I searched online and found an amazing deal. Thought I would be able to switch out the SIM card and not have to go in the store. WRONG! My SIM card didn't fit. I dreaded going into the store.nnI called the store and spoke to Lynette, she was patient and explained what I needed to do next. I went to the store and Liz took care of me at the counter. Liz was pleasant, activated my new SIM and asked did I need help to set up my phone. I was so thankful! The last time I purchased a phone, the rep acted like I was an idiot for wanting help, practically pushing me out the door. I muddled through it at home, but it took a while. Liz handled my set up in like 5 minutes and I was on my way! Great experience, excellent service!
The person-to-person customer service may be of utmost quality, however, I will never know. I had attempted several calls before making a trip to the store (for the free TMobile Tuesday App water bottle offer), but none of the associates answered the phone, only to arrive at their destination for this sign on their door, and one individual in their store.nnI can only base my customer service experience upon these events.
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