AT&T Store

Fantastic customer service and super helpful. 10/5

After the young lady managing the store lied to me on 3 occasions I switched to Verizon. I had 6 lines with AT&T and ported my parents from Verizon to my account. I was told that I would get their new flip phones for free as they were porting from a competitor. She restated it when my parents were in there so they heard her on one of the occasions. Then my mother who is in her 80s stopped in with an issue and the manager was rude to her instead of calling me to ask if mom had authority to make the change. The final straw was when I questioned why the phones were charged to my account, she stated she had never said they would be free! My wife immediately said questioned her as did I... she stated she had never told us they would be free... the phones only cost $60 each,... any way I switched all 8 lines to Verizon and got new iPhones for buy one get one, I also got $300 in rebates for porting my apple watches and iPad!!! She has no customer service skills what so ever!!!!

Cassi was amazing ! Very knowledgeable and eager to DRIVE to pick up phones for us fromnAnother location. She went above and beyond trying to help us stay in our budget and was very helpful. Highly recommend her & the staff at this store!

Great customer service!

Morgan B. Is rude and not educated on AT&T products and services. She is rude on the phone and in person.nWe had trouble with our SIM card and needed help. ATT customer service stated their systems were updating and we needed to go to an ATT store to have it replaced or updated. When we did, Morgan B. came out to help us curbside due to COVID19. When she came out she was very short with us. She took the SIM card (which was not the problem according to corperate) and went into the store. She returned gave us a new SIM, which we tried and it still did not work. I called the store while sitting in the parking lot and I was told that my husband (I'm not married) was rude with her yesterday on phone so they would not be helping ME anymore. I was frustrated as anyoneone would be. I wanted my money back for the SIM but they would not answer the phone. I went to door and knocked and they stood in there just looking at me. I knocked harder still no response just stood there. I even signaled to answer the phone. The next thing I know the cops were there telling me I have to leave and if I came back I would be charged with trespassing. I left. I called the corporate store and turns out they couldn't helps there anyway, a corporate store would have to do that. Morgan B. didnt tell us that yesterday or today. She has no business working in retail or anywhere with people. She has no knowledge of the function or support of their devices. I am done with AT&T!