iMechanic, Apple iPhone Repair

I initially thought this establishment was well ran and very professional. I was fooled by their fake friendliness. I took my wife’s iPhone XS Max to them less then 90 days ago to replace her screen. They replaced the screen and everything was fine until last night the upper corner of the screen started to separate from the phone. This morning we went to our son’s football game. We get home and she was planning on taking the phone in to have them fix the defect when the phone slipped out of her hand and landed on the carpet resulting in the internal screen breaking due to the phone screen being partially separated. She took the phone to them and they said there was nothing they could do. I called and nicely articulated why I thought they were not being fair with that answer. I explained that screen broke due to the corner being separated not due to the fall of the phone because the phone is protected by tempered glass that they installed. The owner even admitted that the screen being separated from the phone was a defect on their end but refused to replace it free of charge and wanted more money than we originally paid for the initial screen replacement. I strongly urge against anyone utilizing this businesses screen replacement service. Which is sad and hard for me to say because I am a huge supporter of local small business. I was hoping for at a minimum of a 50 percent discount toward a new screen. Sure my wife broke the phone and they can’t take our word for when it happened but they did admit it broke due to a defect they caused during screen installation. I am extremely disappointed with their customer care.

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Had a screen replaced on my iPhone X. 4 months later the screen is physically separated on one side and has dead pixels. Their warranty claims to cover separating screens but because of the dead pixels they refused to cover it. “No gimmicks” riiight

My Note 10 was completely shattered, the front screen and the back was completely shattered and my screen went white down one side. My phone looks completely bran new, they told me it would take about two hr to be safe and it was fixed less than one hr. Awesome quality and cheapest place around. Very thankful for this place...

Very personable timely quick wonderful service couldn't be more pleased