Ashley HomeStore

We decided to stop into Ashley Furniture today because we have been looking into getting a new mattress and as soon as we walked in the door a gentleman at the front greeted us immediately and asked us what we were looking for today. We replied that we were looking for a mattress and he led us straight to where they were located and helped us figure out what type of bed would be best for us. Jordan was very knowledgeable and experienced with the product we had purchased and was a huge help! I’m really glad we had stopped in there today because he made making our decision on what bed to purchase a breeze.

I'm buying new furniture for the first time, and Lisa Burthay at Ashley took great care of me. Lisa was obviously very busy, but she treated me as if I was her only customer. A 2-hour trip and I walk away with a new bedroom and living room set being delivered for free. Good deal ud83dudc4d

Lisa helped us pick out and purchase new furniture. We will definitely be back to purchase more from Lisa. She wasn't pushy. I love that! She is really nice and easy to talk to. I recommend Lisa to everyone!ud83dude0a

After purchasing many items from Ashley furniture we purchased a mattress in May (not knowing that it came in a box ) and was very disappointed in the mattress as it broke down immediately. We asked for a possible return or refund or even store credit. Keep in mind this is $1000 mattress they wanted to give us $300 credit for three months later. in August after being put off by the associate who sold us the mattress we went to the store manager. We were asked to submit pictures at their request so we could possibly get a full refund. Meanwhile, we ordered furniture through them and have put money down on the purchase. Fast forward to now this is October. After several emails several phone calls they have now put a different contact person in charge and they are requesting a third round of photos and want to resubmit our claim for the third time. They say they lost record of the first submittal. At this point the furniture still hasn’t even come in so we don’t have that yet either. Spoke to the manager this week and I was supposed to hear from him as they were going to contact the representative from the mattress company this is now Friday night and I haven’t heard anything back. Because of their lack of communication, The time they are taking to complete what needs to be done, we have now had to purchase another mattress from a different company much better quality I might add ..we had no choice other than to store their mattress In a spare room to possibly just give it away. So in closing this I would like to say their quality of mattresses not to mention their communication skills total poor customer service I’m not even sure they qualify for one star. Last but not least I’m going to get my down payment back for my furniture and take my business elsewhere.

Lisa helped us find the perfect furniture for our living room. There was no pressure or threats of losing any specials that were going on. I highly recommend going into our Kokomo store. There are several beautiful furniture pieces there with great prices and great sales associates to assist you.