Self Service Spa

My husband and I went to this Spa about a year ago and had a pleasant experience we did the 30 minute massage chair, it was quiet and peaceful. My most recent visit was not great at all. I rung the little doorbell that they have inside the door when you walk in two times stood there and no one answered so I walked over to the other side where there was a lady at the desk and she said the woman that could help me was out but I could go start the chair up myself. She ended up getting someone else to help her start the massage chair. I had the headphones on to hear the calming music that was nice, HOWEVER all I could hear was the employees loud talking and laughing the whole massage it was not a peaceful massage and I will not go back.

We booked an appointment online to use the massage chairs, and when we arrived, there was a DOG running around the facility. Now I am an animal lover, but I wasn’t really happy nor did I think there would be a dog at the Self Service Spa when we arrived. The employee picked the dog up and put in one of the massage chairs and told it to stay there. It made me wonder how many of the other chairs the dog had been in, and since I was somewhat dressed up, I really didn’t want to be sitting in or getting dog hair on me for the duration of my date. When we were in the massage chairs, I had to ask for headphone because the other people in the spa were talking. I went through 2 headphones and my date went through one because the batteries were worn down and it kept repeating that the battery was low. We got the replacements, after we pushed a button, that notified the employee we needed something. Those must not have not been working either because it was at least 10 mins each time I pushed it, before the employee came back. I wish they would have told us how to adjust the chairs ourselves or that they could even be adjusted at all. There were times when I felt the massage was too much for my back to handle but I just had to arch my back during those times because I didn’t know what to do to adjust it. I noticed the controls as we were leaving and saw that there was also a button for heat. Wasn’t told that there was an option for that either. I just felt that we should have been more informed as to what to expect and what our options were (eye covers, blankets, heat for massage) since we told the employee it was our first time. Instead I felt that we were hurried to just sit down and start the process. After the massage chairs stopped we went next door to pay and the same dog proceeded to growl at me. It was just a small dog, but again, I didn’t think that it was appropriate to have a dog there that was not well behaved. I defiantly would not suggest anyone else use this Self Service Spa nor will I be going back again myself.

I only rated it 1 star because when you have poor customer service and you own a business how do you expect anything higher then that. Now granted it's a nice place I won't take away from that but how the business is ran and the owner who is horribly sarcastic and doesnt know how to talk to customers as if he isnt running a business is shameful and I understand that business can be busy and everybody text now a days but to feel like somebody is getting smart with you via text then to blow it off and still come in and get the real version is person is honestly pitiful you want money but don't know customer service ... doesn't work like that they go hand and hand.

At Massage INDY we are obviously biased that nothing beats amazing hands for massage. But we also understand that not everyone can justify the higher cost or is comfortable with someone else touching them. The massage chairs at Self Service Spa really do a full body massage experience. Our staff uses them quite a bit.

Good customer service. The chair was nice but different..