The Shutterbug

I can't begin to put into words how incredible my experience with Shutterbug has been. I bought a lens from the Eugene shop in early 2019 and had a great experience. Today, I went into the Salem location looking for a specific lens. I should have called ahead of time (but obviously that didn't happen). I worked with Linda. She called a few other stores and found the very last one they had. She said they could have it for me by the end of the day if I wanted to come back. I explained I didn't live close enough to drive back today and I was hoping to use it tomorrow. Linda told me she could deliver it to me after work because she lives closer to me than I do the store. GUYS. She drove down, after work on a FRIDAY, and met me in the mall parking lot with the lens! I can't express how grateful I am to her and the rest of the staff at Shutterbug. I will ALWAYS support small, local businesses, especially when the customer service goes above and beyond to help. I 110% recommend all photos services through Shutterbug.

I LOVE this place. The staff there is incredibly kind and knowledgable. They answered tons of random questions and helped me find the equipment thatis right for me without trying to convince me that I needed something better or more expensive. They even let me try out some lenses on my camera in the store to check out. They now have a loyal customer out of me.

Started off going here to support small business and quickly regretted it. It's like going into a car dealership. The staff won't leave you alone the entire time you shop and are constantly trying to get you to spend more. One employee badgered me for 35 minutes while I was just looking at lenses. They have great products but terrible service. I would love to support them as a local business, but will not be returning until they respect their customers.

I was Greeted by one Gentlemen who I knew who would have been excellent already guided me down the right path of what I was in the market for after giving a brief synopsis of what brought me into the store for the first time. Very welcoming name eludes me but thank you man.nI needed time to fester the new information obtained from the first Employee after sometime and further pondering over new items and accessories (I know nothing about cameras so all of the items were new to me). But another Employee came in and introduced himself asked if I needed help. His Name was David, he oicked up right where the first guy left off, physically demonstrated not just explained the product I considered purchasing, was well spoken and did a wonderful job of not only showing off that product but willingly and without any sign of not wanting to provide good customer service continued to explain the value of the items I needed, teaching me about my camera along the way. After checking out and purchasing a series of items at a reasonable price I told him about my trip and had asked him if he could look at my camera and teach me some of its functions. He did, even set my camera to work with the type of photos I’ll be wanting to take for my upcoming trip. It was just an excellent experience and I didn’t mind one bit spending my money there.

The staff helped me over the phone and in store. Very friendly and easy to recommend to anybody.